Field Service Alarm Technician

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Job description

Job Type

Full-time

Description

Alder Home Security is one of the nation's fastest growing home security companies. At Alder, we passionately serve so that our customers have peace of mind in their own homes. Your success is our success, and we seek to reward your outstanding efforts with similar opportunities.

Alder Home Security is looking to hire new or experienced Field Service Technicians to continue success in our rapidly growing company. Our core values at Alder are: Model the Way, Ever the Wiser, People are our Priority, Family is Everything, Only Your Best, and Make Them Remember. This is a fantastic job for those looking for a steady career with advancement opportunities in the home security industry.

Requirements

• Provide a world class customer service experience when installing and/or servicing equipment in a customer's home.
• Properly diagnose and troubleshoot alarm system issues such as: Re-wiring and re-programing panels and sensors and adjusting the sensitivity of sensors based on room structures and manufacturer's recommendations.
• Ensure on-time arrival to customer appointments.
• Work safely and responsibly to avoid injuries, damage to property or loss of materials and equipment.
• Explain and provide detailed Alder system capabilities and operational instructions to customers.
• Promote and sell additional equipment and services to customers based on individual customer needs.
• Clean installation debris after service and installation visits.
• Accurately complete necessary paperwork including work orders and customer contracts.
• Communicate with the Alder corporate team on ticket closures and/or schedules.
• Maintain and manage adequate inventory levels of product and equipment.
• Maintain a professional appearance and conduct at all times.
• As needed, overtime will be required to assist on priority service tickets. This can include evening and/or weekend hours.

Skills and Qualifications:

• Current, valid driver's license and a clean driving record.
• Must remain smoke-free while on site with a customer and while operating Alder fleet vehicles.
• Must have basic knowledge of and ability to operate hand and power tools.
• Excellent organizational and time management skills.
• Experience working with minimal supervision.
• Remain up to date with industry licensing and testing requirements for technicians.
• Experience as a construction worker, technician, electrician, or other technical work may be helpful.
• High School diploma or GED required.

Working Conditions and Physical Requirements:

• Work is performed in all kinds of weather at various locations within a given district or territory.
• Sitting and/or standing for extending periods of time as well as walking and transporting supplies in and out of a vehicle and various locations.
• Service coverage areas occasionally of 150+ miles a day.
• There will be times when staying at a hotel 2-3 times a month is required to complete out-of-area service tickets.
• Must be able to safely maneuver through shallow attics and crawl underneath homes.
• Must be able to squat, kneel, bend, crawl, and climb.
• Must be able to carry, secure and store necessary material, tools and utility ladders.
• Work performed at customer's home can often be in a hot or cold attic.
• Ability to lift 40 lbs.
• Ability to climb a ladder.

Full-time Position and Company Perks:

• Compensation: Base SALARY of $35,000 ANNUALLY with MONTHLY BONUSES RANGING BETWEEN $500-$2,000.
• Training: 2-4 weeks paid DOE.
• Company vehicle and gas card.
• Annual ongoing training in Utah or Tennessee.
• Company iOS device.
• Full medical benefits including vision and dental.
• All basic tools necessary to perform the job.
• Company uniform provided.
• Employee pricing on Alder products and services.
• Opportunity: With our rapid growth, we are continually building more pathways to leadership opportunities. A stepping-stone or a career venture into other departments in Alder.