Business Analyst Intermediate (3-6 years)

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Job description

Location: Tampa, FL
Description: Our client is currently seeking a Business Analyst Intermediate (3-6 years)

Job Tittle: Business Analyst Intermediate

Location- Tampa, FL 33610

Duration: 6 month

Job Description:

• What are the top 3 things you look for in a candidate? Customer Focus, Reliability, Adaptability

• What are any disqualifiers? Lack of Initiative, Poor attitude, Poor Timeliness

• What does a "typical" day look like in this role? Login to the systems, and support client requests via cases being assigned to them with occasional outbound calls to clients if requested or needed.

• What specific work experience (or skills) would stand out on a resume? Client facing and client servicing experience requiring data entry and analysis.

Essential Duties and Responsibilities:

• Serve as a customer contact to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.

• Using a client relationship management (CRM) solution, track correspondences and results.

• Respond to inquiries and problems directly from key contacts.

• Navigate systems and tools, and partner with cross-functional teams to solve client problems.

• Ensure accurate and timely responses

• Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

Qualifications:

• Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.

• 2-4 years of client relations, customer service or other related field preferred.

• Knowledge of bankcard industry and procedures preferred.

• Ability to understand multiple complex systems and processes.

• Knowledge of computer software systems including work processing and spreadsheets.

• Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.

• Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.

• Strong organizational skills with the ability to prioritize effectively to meet deadlines

Contact: