Business Analyst

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Job description

Assignment Detail

Industry: Insurance

Job Description

Business Analyst
Job Number: 21-14448

Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Business Analyst for our client in Tampa, FL.

Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Manage a dual role of being a lead platform admin to manage the day-to-day business needs, while managing issue investigation and resolution.
• Create and maintain processes to review and distribute leads that can't be electronically delivered, as well as develop documentation of technical and business processes.
• A self-starter, process oriented, analytical problem solver, and can manage multiple initiatives and balance the need to work both strategically and hands-on.
• Comfortable with navigating ambiguity and identifying, researching and resolving operational and technical issues.
• Coordinate with other teams, departments, or vendors to resolve user problems.

Responsibilities:

• Support the lead platform manager in the setup, configuration, testing and maintenance of the lead platforms.
• Work with internal teams to obtain an in-depth understanding of the lead platforms and the systems.
• Individual will work in collaboration with various core team members to complete a wide range of technical tasks related to product release, including partnering with QA and UAT teams as well performing user acceptance testing.
• Develop, write, and edit operating instructions, process flows, how-to manuals and SOPs to help users understand technical and process information more easily.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Explain concepts and processes simply and concisely to help internal and external users understand the technology.
• Conduct meetings and presentations to share ideas and findings, while gathering critical information from meetings with various stakeholders to produce useful reports.
• Balance competing resources and priorities through informed prioritization in partnership with manager.

Required Experience:

• Minimum of 5 years of digital projects and program management experience
• Understanding of SAFe Agile Methodology
• Advanced Excel and Intermediate PowerPoint
• Intermediate MS Access & SQL
• Skilled in organizing data to drive decisions
• Strong project management background; MS Project
• Experience with data visualization tools (i.e. Tableau, Spotfire)
• Salesforce experience
• Familiarity with SAS, SQL, and VB.
• Building relationships across a matrixed organization

Skills:

• System/process oriented, problem solver, ability to manage multiple initiatives and balance the need to work strategically and hands-on while raising risks and roadblocks in timely and actionable ways
• Strong verbal and written communication skills, combined with technical acumen, with understanding of leading marketing tools and lead management platforms
• Applicable experience with scaled agile ways of working and terminology
• Ability to deliver high-quality documentation with great attention to detail
• Ability to quickly grasp complex technical concepts and translate them to simplified digestible business-facing formats (i.e. Visuals and business statements)
• Self-starter, comfortable with navigating ambiguity, passionate about driving change and transformation
• Requires great attention to detail, with excellent oral and written communication skills.

If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Cedric Ceballo

Cedric Ceballo | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.