Business System Analyst

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Job description

Healthmap Solutions (Healthmap) is an NCQA-accredited industry leading kidney population health management company. Healthmap uses big data resources, integrated advanced technology, clinical expertise, and complex care management to improve the lives of people living with kidney disease. Healthmap also helps healthcare providers and payers achieve the value-based results they need. Our company is a diverse and growing organization committed to our clients, the patients we support, and our employees.

We are champions for better health, for those who need us most.

Position Summary

The Business Systems Analyst has the job responsibility to facilitate inter-company communications and help connect IT staff with company resources and leadership, interpreting the stakeholders business goals into specific deliverables. The Business Systems Analyst analyzes the flow of data and predicts what changes in infrastructure and tools will be necessary as the business grows. The role is to develop parameters for successful IT systems, oversee their operations and provide consultation on the kind of features or modifications that would best serve the companys strategic goals. The Business Systems Analyst reports to the VP of IT and is responsible for several specific tasks as outlined below and elaborated under responsibilities.

• Knowledge Management information organization and documentation
• Policy and Procedure Management documentation and refinement
• Project Management functional backlog refinement, tracking and reporting
• Change Management executing CAB related processes and documentation
• SLA Management metrics and reporting for insights-driven continuous improvements
• Vendor Management for suppliers of IT services, software, and hardware
• Asset Management process documentation, tool implementation and refinement
• Role and Access Management documentation and conduction of user access reviews
• Level 1 Support business application issue triage and remediation

Responsibilities

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Oversee and support IT Infrastructure and Operations projects from beginning to completion
• Build and maintain the product backlog, elaborate user stories for implementation, work with the Infrastructure team to ensure alignment toward the business vision and strategy
• Plan, organize, and facilitate user acceptance testing and adoption
• Provide production support issue triage and facilitate timely resolution, adhering to acceptable quality thresholds
• Improve training and operational procedures to increase efficiency and productivity
• Use a variety of data analysis and organization tools to discover the most impactful insights
• Create and present reports to team members and internal stakeholders to support recommendations
• Promote a collaborative working relationship with the team and stakeholders, participate in team meetings, share updates, and coordinate with other teams
• Conduct all business in accordance with Healthmap policies and procedures
• Perform other related duties as assigned

Requirements

• Bachelors degree, in computer science or related field is preferable
• 5+ years of experience in a systems analyst role
• Experience with MS Office (Word, Excel, PowerPoint, Visio) and Atlassian (Jira, Service Management, Confluence, Insight and Access)
• Previous experience with a CMDB/ITAM tool
• Healthcare experience dealing with patient health information, HITRUST
• Proficiency with Windows and Mac operating systems

Skills

• Familiarity with various types of project management and business analysis software
• Strong analytical skills to create reports and offer recommendations
• Exceptional critical thinking and problem-solving ability
• Creative and imaginative outlook, enjoying the deconstruction of challenges and rebuilding them into opportunities that evolve into outcomes for the team
• Intellectual curiosity to seek out root causes and the ability to pick-up on cues and read between the lines to understand the needs of your stakeholder, even when they are not overtly expressed
• Stellar relationship-building skills with an endless sense of commitment
• Ability to work independently under minimal supervision with meticulous attention to detail
• Strong interpersonal and excellent written and verbal communication skills to assist non-technical individuals with complex technical issues
• Perform well under pressure with ability to handle multiple, complex, and competing priorities and projects