Full Time Online Teller - (with a choice of one day off during the week)

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Job description

Position Overview:

• Full Time: 40 Hours
• Training Schedule: Monday - Friday 8AM - 5PM
• Work Schedule (following training)
• Monday - Friday
• Three different schedules (all schedules involve a Saturday shift)
• Monday - Friday (all schedules involve a Saturday):

9AM - 7PM (with your choice of a Tuesday, Wednesday, or Thursday off)
930AM - 730PM (with your choice of a Tuesday, Wednesday, or Thursday off)
10AM - 8PM (with your choice of a Tuesday, Wednesday, or Thursday off)

• Saturday - 9AM - 1PM

• Based on performance: employee is given the option to go remote after six months of employment.

Some of our Benefits/Perks for Suncoast Employees:

• Medical/Dental/Vision Insurance
• Choice of HSA, HRA or OAPIN plans.

• Employee loan discount on Car, Boat, Motorcycle and Home loans
• Tuition Reimbursement
• Paid Time Off + Paid Holidays
• Life Insurance
• Short Term Disability Insurance
• Retirement Benefit (401K)

• Suncoast will match employee contributions up to 6%. Suncoast will match an additional 0.5% up to 10%. Employees are vested 100% in all 401(k) contributions, which means you own the full balance of your 401(k), including the employer match. Please see the employer-matching schedule below.

Job Duties:

• A team-oriented organization dedicated to providing you the training needed to excel

• Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.
• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Attends job-specific training classes as requested by manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employee's role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training.

Requirements

• High school diploma or equivalent.
• Minimum of 6 months experience in a customer service or similar position.
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized.
• Able to multitask in order to serve multiple members simultaneously.
• Good knowledge and understanding of Credit Union products, services, policies and procedures.
• Good knowledge and understand of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to, REG.CC and CTR requirements.
• Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.
• Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional, and friendly on camera.
• Must be able to work under moderate supervision.
• Must be able to maintain a high level of confidentiality.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• The TRAINING schedule for this position is Monday through Friday from 8AM - 5PM. Are you able to meet the needs of this role?
• The WORK schedule for this position (after training) involves 4 - 9 hour weekday shifts; plus 1 - 4 hour Saturday shift. Are you able to meet the needs of this role?
• Do you now, or will you in the future, require immigration sponsorship for work authorization (for example, H-1B status)?

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 2 years (Preferred)
• Banking: 2 years (Preferred)
• Customer service: 5 years (Preferred)

Work Location: One location