General Manager, Real Estate Operations

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Job description

Job Description
Position Summary

The General Manager role is responsible for the growth, development and P&L performance of a specific market. This leadership role will develop and propose market goals partnering with the Regional Director and Chief Real Estate Officer to ensure all KPI targets are met. This leader will partner and coordinate with the Sales division and other ancillary businesses at the market level, and serve as the point of contact for other business functions such as Marketing, People Operations, IT, Finance, etc. The Market Director will evaluate and improve processes and establish best practices to build a world-class organization.

Essential Functions

• Forecast and manage the budget for the specific market; commit to the market's financial goals, evaluate market expenses and maintain profitability and produce results.
• Own performance metrics in the specific market; monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends.
• Develop the growth strategy in the specific market; partner with Corporate to set goals and with the operation team to execute across channels. Collaborate and partner with Corporate Leadership to ensure objectives are met.
• Offer real estate guidance, market expertise and leadership to the real estate team.
• Focus on improving inefficiencies and reducing timelines.
• Look for new ways to expand the business and serve customers better than the competition.
• Be the external face of Offerpad in the specific market; represent Offerpad to local press and important industry partners and vendors.
• Facilitate communications between the specific market and Corporate; update the company on performance in the market, and make sure the team is up to speed on everything the company is working on nationally.
• Hire, coach, develop and manage performance of all team members. Ensure Offerpad values are adhered to and consistently demonstrated.

Experience and Skills
Minimum Qualifications

• 7+ years of experience in real estate, operations, marketing or general management
• 2+ years of experience running a business or business unit
• A minimum of 2 years' experience leading a real estate team
• Experience managing teams in a fast paced and changing environment
• Ability to be independent and a self-starter; is self-motivated and takes initiative
• Exhibits sound judgment and swift decision-making skills
• Ability to think creatively and come up with solutions
• Strong organization skills, accurate, and detail-oriented strong work ethic, ability to learn quickly and adapt to change, and possess a positive attitude
• Strong organizational and time-management skills

Preferred Qualifications

• Bachelor's degree