Outdoor Program Manager-Camp Wildwood

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Job description

JOB SUMMARY:
The Outdoor & Equestrian Program Manager (OPM) for Camp Wildwood, Girl Scouts only equestrian program in Florida, is responsible for developing, executing, supervising, and providing oversight of and customer service to equestrian, troop camping, encampment, summer resident & day camp experiences, and other programs & events held at their assigned GSWCF camp property. Program areas unique to Camp Wildwood include: equestrian, pioneer homestead, nature center, and a future lakefront. The OPM is also responsible for developing community relationships to expand offerings and clientele through community and corporate partners. The OPM works in close collaboration with the Camp Ranger to ensure girls, volunteers, staff, and other guests have a successful experience at GSWCF camps. The OPM performs assigned duties for the purpose of advancing GSWCF's strategic goals including serving and retaining current girl members, extending the Girl Scout brand to un-served and underserved populations, and ensuring achievement of sustainable revenue generation.
REPORTS TO: Director of Outdoor and Leadership Programs

SUPERVISES: Riding Instructors, Assistant Riding Instructors, Summer Camp Staff, Outdoor Program Facilitators, Outdoor Program Volunteers

SCHEDULE: Full-time exempt with primary workdays being Friday, Saturday, and Sunday. Monday through Thursday flexible.

DUTIES AND RESPONSIBILITIES:
Program Quality and Growth

• Develop and coordinate the execution of outdoor programming including but not limited to: troop camping, encampments, equestrian, homestead, environmental education, target sports, and summer camp.
• Recruit, train and evaluate staff and volunteers to ensure progressive skill development.
• Manage customer experiences on property including pre-arrival confirmations, check in/out, and ensuring volunteer facilitator qualifications.
• Provide consultative services to volunteers and staff planning camp experiences prior to experience and ensures necessary staffing for their experience.
• In collaboration with the Adult Learning Manager and other OPM's, ensure safe, consistent, and quality camping experiences through volunteer training programs and resources.
• Perform community cultivation to develop partnerships and volunteer opportunities expanding programmatic impact to members.

Operational Management and Oversight

• With property team, ensure care and well-being of GSWCF owned and leased horses; monitoring and maintenance of equine health records, scheduling appropriate appointments with farrier, veterinarian, dentist, and other specialists and support of feeding, grooming, bathing, and exercising as needed.
• Ensure safety and quality of riding instructors and general program facilitators through delivery and recording of routine in-service trainings for new and current facilitators.
• Ensure safety and risk management standards and practices are in place for outdoor programs, and comply with ACA Standards, Girl Scout Safety Activity Checkpoints, Volunteer Essentials, GSWCF Personnel Policies and federal, state and local regulations to mitigate risk & safeguard the health, safety and general well-being of all members.
• Measure and asses program quality and GSUSA national outcomes achievement through the implementation and review of GSUSA and GSWCF developed quality and outcome measures.
• Develop and manage execution of relevant departmental annual operating budgets and goals to include utilization of customer and program data, researching trends, and proposing strategies for the achievement of financial and girl participation goals through customer-centric program experiences.
• Recruits, manages, and ensures deliverables of volunteers who serve as a resource for outdoor programs and properties.
• Supervise and develop skills of seasonal and camp-related program staff and volunteers.

Administrative Functions

• Manage the preparation and organization of summer staff and camp accreditation for assigned property.
• Works closely with Human Resources on the recruitment, selection, on-boarding, evaluation, and release of temporary and seasonal camp staff and facilitators.
• Proactively manage, repair, and replace program equipment and supplies as needed.
• Review and resolve customer inquiries received through organization's CRM (Salesforce).
• Manage, track, and control payroll expenditures for assigned lines of business.
• Assist in management of outdoor program or camp property social media channels.
• Comply with financial accountabilities associated with purchases and timely submission of receipts and credit card statements.

General Expectations

• Strictly adhere to the letter and spirit of all aforementioned policies and practices and promptly report any known or alleged infractions.
• Keep supervisor informed on status and progress of work assigned.
• Perform special assignments as directed by the supervisor and/or management.
• Actively participates in council conferences and staff meetings.
• Provides direct service to girls when volunteers/facilitators are not available.

QUALIFICATIONS:

Education and Experience

• Bachelor's degree in recreation, outdoor education, youth development, animal sciences, or related field preferred
• 3+ years of youth program/camp administration experience including supervision of staff & volunteer teams of 20 or more individuals preferred.
• Additional event planning experience preferred.
• Has or ability to obtain Certified Horsemanship Association Certification or equivalent.
• Has or ability to obtain and maintain current certifications in CPR and First Aid.
• Previous management of equestrian programs and/or facilities preferred.
• Additional certifications in archery, lifeguarding, canoeing/kayaking, and food service management by nationally recognized providers desired.

Skills and Abilities

• Ability to function as onsite Camp Director of a summer resident camp for up to 12 weeks during summer months, including residing onsite overnight while campers are present .
• Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Excellent verbal and written communication skills.
• Excellent presentation and public speaking skills.
• Comfortable working remotely, using video conferencing and collaboration tools including Zoom and Microsoft Teams.
• Proficient in using email, internet, and other PC-based applications including Microsoft Office suite with the ability to learn and adapt to new technology.

Physical Requirements

• Ability to perform work exerting up to 50 lbs. of force occasionally, and/or 20lbs. of force frequently and 10lbs. of force constantly to move objects.
• Prolonged standing, some bending, stooping, walking long distances, hiking, climbing, and stretching.
• Hand eye-coordination and manual dexterity to utilize camp equipment.
• Ability to live in a camp setting and work extended hours with daily exposure to sun, heat, and animals such as insects, snakes, bats, and horses, etc.

Other Requirements

• Able to maintain a flexible work schedule, including overnights, most weekends, and frequent evenings.
• Must have access to an automobile for travel within the jurisdiction, and proof of insurance and a safe driving record.
• Must be a minimum of 25 years of age.
• Knowledge and acceptance of beliefs and principles of the Girl Scout movement; willing to register as a member of Girl Scouts of the USA .

ACCOUNTABILITIES:

• Actively supports and promotes the Council's and GSUSA's affirmative action plans and their commitment to diversity throughout the organization.
• Promotes the concept that funding of a Girl Scout council is an integral part of the Girl Scout program and relates to others the case for support.

• Build Trust and Relationships. We believe that personal accountability and ongoing effective communication are the keys to collective success.
• Act with Integrity. We realize that to be around for another 100 years effectively serving girls' needs, we must act with integrity at all times and treat everyone with respect.
• Employ the Best People. We value leadership, work ethic, customer service and ingenuity in our employees and work to attract, retain, and develop our talent.
• Create Energy. We believe that positive energy is contagious and that creativity flourishes when fun and new ideas are valued. GSWCF team members are encouraged to find fun and positivity in everything they do.
• Radiate Passion. We know that Girl Scouts gives girls a better future. To work here, every staff member must believe this and project this passion unto others.
• Impress Our Customers. We are customer-focused. Delivering on our mission of girls is not possible without many helping hands. We work to build relationships and do everything and anything possible to deliver service that leaves a WOW impression.
• Drive Change. Girls are why we are here and girls' interests and needs change every day.
• Show Courage. We are courageous..... click apply for full job details
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