Project Manager

Job description

Description:

A day in the life

You come from a previous retail environment & understands how stores and their technologies work. You have a broad understanding of technology (wireless, LAN, WAN, retail networks, POS systems) and the ability to learn. You know how to work with and coordinate with vendors and cross-functional partners, taking on critical escalations to drive to resolution. You thrive in a business facing role and are extremely tech savvy with excellent written and verbal communication skills.

As an ATL, you have proven experience in communicating complex problems and solutions in an easy-to-understand way. You have can solve IT issues in the moment when necessary. You have a strong voice and are a key escalation point for our Retail Leaders. You excel at connection and relationship building.

You will:

• Schedule and execute regular store technology sweeps, at all stores in your assigned area.

•Regularly review logged incidents for your area to assess trending issues

•Assist in resolving store critical events (Network down, multiple POS failures)

•Attend any technology deployment projects, such as Renovations, Relocations and New Store Openings, to ensure successful technology implementation

•Provide reporting on "Retail health check" to key stakeholders

•Must be able to effectively communicate and collaborate with others

•Ability to work independently with a high degree of self-motivation

•Demonstrates strong organizational, multi-tasking and problem-solving skills

Skills:

HARDWARE, LAPTOP, PC, PHONE, SETUP, EQUIPMENT, SUPPORT, Project management

Top Skills Details:

HARDWARE, LAPTOP, PC, PHONE, SETUP, EQUIPMENT, SUPPORT

Additional Skills & Qualifications:

• Degree in Computer science or similar*

• 3 years' experience within a Retail Technology support environment

• Understanding of ITIL best practices

• Strong team or technical lead experience required

• Ability to direct and maintain process improvement efforts

• Strong interpersonal skills

• Ability to build positive relationships among management, staff, and client personnel

• Attention to detail

• Excellent organizational, interpersonal, verbal, and written communication skills

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.