Real Estate Account Manager (Remote Eligible)

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Job description

Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee.

Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of ANGI Homeservices (Nasdaq: ANGI), the world's largest home services marketplace including brands like HomeAdvisor and Angie's List. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals.

We believe that home is the most important place on earth. Which is why we are on a mission to help people love where they live. We'll do this by becoming the home for everything home.

About the role

This is a unique role where you will be working with homeowners across the country on large scale and high value home improvement projects. The focus of the role will be full cycle sales (from qualifying the lead through to closing the sale) and will also have exposure to project management (remotely managing the projects through to completion). Your manager will pass the incoming leads off to you, which originally come through our various partners, and from there you guide the customer through the home improvement process, building and maintaining the relationship with them, and overseeing all aspects of their projects from start to finish.

Success in this position will come to those with a go-getter attitude with exceptional attention to detail, time management skills and an excellent ability to communicate, who are looking for a mix between the competitive nature of sales & the collaborative nature of building something new.

This role will also give individuals the opportunity to actively help build one of our fastest growing business lines.

* This role can work remotely out of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Missouri, New York, North Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington

What you'll do

* Kick off projects by responding to inbound leads from homeowners who have requested services through one of our established Partners. Consulting and advising on their project needs to win their business.
* Leverage our existing network of Service Providers to find the best fit & value for each project
* Foster new partnerships with Service Providers outside of our network by generating increased demand for their business, and helping them reach more customers through the Managed Services program.
* Coordinate high volume of home improvement projects. Handling all details, from client and service provider communications, to scheduling and work progression.
* Cultivate a successful business pipeline of 60+ active projects, selling new leads on our services while managing & advancing existing accounts
* Including all communications, scheduling, payments, escalations, etc
* Manage your day-to-day business and develop a strategy for long-term sustained success
* Develop multiple relationships across various stakeholders to create a seamless business process and efficiently serve a high number of clients.
* Learn, learn, learn!! With the potential to specialize in certain categories, develop coaching skills, project management, consultative sales approach, vendor management etc.

What we're looking for

* Successful candidates have come to us with a variety of experience and experience levels in customer success, sales or project/account management (or senior customer service roles)
* Comfortability selling projects and reaching customers by phone, email, and text. Emphasis on calls
* Experience and/or excitement around building a book of business, ensuring the management and fulfillment of strategic sales and project completion targets, while building and maintaining relationships with customers and outside vendors/partners
* Ability to work independently with excellent time management; must be able to multitask and handle high volume of relationships and projects at the same time
* Excellent written and verbal communication skills
* Attention to detail and strong organizational skills
* Someone eager to learn and grow!
* Good foundation in Excel/Google Sheets is a plus but not required
* Knowledge of with home services/skill trades and/or real estate is a plus but not required
* Experience with ZenDesk is a plus but not required
* A proven track record of exceeding quota attainment is a plus but not required
* Comfortability with hitting monthly KPIs is key

Compensation & Benefits

* Competitive base salary commensurate with experience, location, and performance
* Annual On-Target Earnings: $60K - $75K with uncapped potential on commission
* Ground floor opportunity with the Managed Services team with additional performance based bonuses and fast growth opportunities for both aspiring managers and individual contributors
* Full medical, dental, vision packages to fit your needs
* $312 of monthly Handy credits to use towards our services
* WFH Stipend to get your in-home Handy workspace setup!
* The rare opportunity to work with sharp, motivated teammates solving some of the business' most unique challenges
* Flexible & remote workplace culture & PTO

Handy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.