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Reservation Specialist

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Aurora Heights Travel

2021-12-03 08:51:06

Job location Tampa, Florida, United States

Job type: fulltime

Job industry: Other

Job description

We are seeking an outgoing individual for our Reservation Specialist. As an Agent, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help others with planning. Reservation Specialist handle the research and booking process for clients, this can include airline, hotel accommodations, car rentals, and event/ticket sales. Anyone with an outgoing personality, who loves to travel is highly encouraged to apply!

Roles & Responsibilities

Research, Create, and Execute exceptional itineraries for clients

Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs

Complete ongoing training to earn and maintain certification to book travel

Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations

Become an ambassador for the brand

Work along side of other team members

Provide suggested budgets for clients

Review budgets, and plan trips according to clients budget constraints

Create promotional materials to utilize

Stay up to date on changes within the tourism industry

Monitor restrictions on travel that come and go

Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc )

Effectively communicate with clients pre/post travel

Promptly respond to all travel inquires

Effectively manage your time when researching trips and communicating with clients

Handle issues that may arise during the bookings and/or travel for clients

Maintain up to date information within our software

Network with tour operators regarding packages that you can possibly offer to clients

Participate in FAM trips when possible

Requirements

Must be authorized to work within the US and Mexico

Must be fluent in English

Must be able to effectively communicate with clients (strong sales background a plus)

Must have a smartphone with internet access, laptop recommend but not required

Personal travel experience is a huge plus, however not required

Previous experience in customer service or hospitality also a plus, but not required

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