Family Support Worker Ops -

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Job description

Requisition No: 457901

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS -

Position Number:

Salary: $13.00/hr.

Posting Closing Date: 11/28/2021

This is work assisting professionals in Child Protective Investigations to provide client services and support for families.

* Coordinate and provide necessary transportation for families - transport clients by appointment arranged through liaison to various locations.
* Maintain and update client files, maintain vehicle logs, assist in records retrieval (picking up law enforcement, medical, court records etc.)
* Input case information into internal FSFN system; monitor FSFN for receipt of incoming child abuse/neglect reports; assemble new reports into case files with the necessary reports, forms, and background searches; disseminate reports per rotation schedule as outlined by supervisory staff; address and assign incoming OTI and transfer requests from other counties.
* Assist clients in identifying available benefits and social and community services and help clients obtain them; assists clients in completing forms for services and benefits
* Copying/faxing/filing/correspondence as directed by supervisory staff with regard to special projects, drafting and sending case closure letters on all closed CPI investigations
* Observe/supervise parent visitation
* Perform related work as required; provide phone and client contact support. This employee functions on an independent level while performing a variety of duties that require initiative and sound judgment.

MINIMUM REQUIREMENTS

Must possess and maintain a valid driver's license.

Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.

Must possess a minimum of one (2) year experience in customer service

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Orlando