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Resident & Administrative Coordinator
Southwest Florida Retirement
2021-12-03 15:01:54
Venice,
Florida,
United States
Job type: fulltime
Job industry: Administration
Job description
JOB SUMMARY
Reporting to the CFO, the Resident & Administrative Coordinators primary responsibility is to provide resident billing services and administrative support to many aspects of the business at all levels of the operation. The Resident & Administrative Coordinator position operates as an internal and external customer support position that helps build, manage, and facilitate an excellent customer experience with our residents, their families, the board of trustees and staff. Critical thinking skills, and the ability to prioritize efficiently and identifying process improvement opportunities will be paramount in this role. This is a safety-sensitive position.
ESSENTIAL FUNCTIONS
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Provides excellent customer service to residents and staff as they interact with the Financial Services Office
- Creates admission records and prepares adjustments with census information in the Financial System to produce a daily census
- Process billing transactions to prepare and create resident monthly statements
- Responsible for monitoring timely collections (
- Reconciles Resident Contract Settlements and Census with Marketing Reports
- Processes and reconciles monthly entrance fee amortization from Resident Contracts
- Prepares reconciliation of all month-end reports, including AR Aging and Revenue Tie-outs
- Practice discretion and judgement in handling confidential and/or sensitive information
- Develops and sustains a high level of professionalism and creates a positive experience among residents, staff, and the public
- Sets up meetings among members of the Leadership team and other project-based meetings
- Supports Human Resources, Financial Services and IT with various tasks as needed
- Arranges travel and conference attendance details as needed
- Purchases and handles inventory control of office supplies including leases and contracts for all office equipment
- Provides a variety of services to residents and staff including, but not limited to, Notary Public, assistance with mail and packages
- Coordinates executive communications, including taking calls, responding to mail and emails as well as interacting personally with residents and staff
- Arranges various meetings, retreats and celebrations for staff and Board of Trustees; records meeting minutes and maintains the website
- All other duties as assigned
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required for an employee to be able to perform the essential functions of this position.
- Thinking critically; defined as reading, understanding, and taking appropriate action on detailed and complex information
- Sitting for long periods of time and repetitive motion of both hands
- Lifting and carrying up to 10 lbs
- Hearing ordinary conversation and office sounds
- Strong verbal and written communication in person, on phone and on PC
ADAAA COMPLIANCE
Village on the Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village on the Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
WORKING CONDITIONS
Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.
MISSION STATEMENT
Village on the Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America. We are committed to sharing Gods love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community. It is not a requirement to be Lutheran to work at Village on the Isle.
MINIMUM QUALIFICATIONS
- Proof of COVID-19 vaccine is required as a condition of employment while the CMS regulation is in effect
- High school diploma or GED is required
- Working knowledge of accounting is preferred
- Three or more years in a customer service-related position is required
- Strong knowledge of standard office administrative practices and procedures
- Excellent written and verbal communication skills is a must
- Must be, or be able to become, a Notary Public
- Computer literacy which includes, but is not limited to, Microsoft Office suite