Universal Banker

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Job description

What You'll Be Doing:

As an Universal Banker, you will serve as the first line of contact and consumer and small business lending subject-matter-expert while delivering industry leading customer service to clients. Operating as a multi-functional team member, responsibilities may range from processing transactions to consulting customers in an advisory manner, maximizing the sales potential of every interaction. Your cross-training skills allow you to perform various types of banking requests while simultaneously strengthening relationships to uncover further needs. In the role, your position will include an array of duties such as:

* Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
* Listens carefully to customers to understand their financial priorities employing a consultative sales approach to proactively identify both consumer and small business customer needs.
* Opens and services accounts. Interviews consumer and small business loan applicants to identify loan opportunities and may process and close loans. Follows established policies and procedures with minimal exceptions.
* Optimizes the customer relationship referring customer to Synovus partners for cross selling opportunities. Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.
* Engages and consults with consumer and small business customers to identify, understand, and prioritize financial needs. Champions the customer's financial success through positioning product solutions and engaging appropriate partners.
* Reports malfunctions of teller terminal and other equipment used at the teller station. Ensures the teller stations are properly stocked with forms and other supplies.
* Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.

Throughout the day, you'll follow Synovus' customer service standards to build rapport and develop high touch service as you get to know your customers. It is our mission to serve as we cultivate relationships and make them feel at home. After all, we're not just any bank. We are the bank of here.

"There's a great work life balance and the benefits are good. The schedule is flexible and allows for you to take care of life outside of work. Management is experienced and knowledgeable. Help is available when needed..."

* -Current Team Member

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

What you'll love about us:

* Participate in our initiative to give back. Here Matters allows us to contribute to important causes in the community.
* Part time employees receive benefits. If you work more than 20 hours a week, we've got you covered, whether that be PTO or medical, dental, and vision benefit coverage.
* Future parents are provided security. We cover up to 100 percent for the first 6 weeks of maternal/paternal leave to eligible mothers and fathers.
* Planning a future with Synovus. Investing in yourself is a priority. We offer wealth building plans such as 401k(up to 5% company match) and employee stock purchasing plans(15% company match).
* We'll help with education. Synovus offers tuition reimbursement options after one year of employment.
* Join one of our Employee Resource Groups. These workplace and diversity programs are a means of support to connect with other team members.

"The company cares about employees. They constantly have contests to give away gifts and they delight in acknowledging employees for a job well done. They LOVE to give back to their community through volunteer work..."

* -Current Team Member

Why Synovus

We are committed to creating an environment of connection and unity while serving others. At Synovus, genuineness and grace are the building blocks to shaping long lasting relationships and we seek to discover like-minded people that uphold these same values. Our company has been recognized as one of 2020's America's Best Banks by Forbes which is a reflection of our team's mutual desire to deliver excellent customer service by creating an enhanced, high-touch experience every time they step into the branch.