Assistant Front Office Manager - Hilton West Palm Beach

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Job description

The Hilton West Palm Beach is currently seeking an Assistant Front Office Manager to join its management team. This 400 room resort style property is located at the heart of the downtown area and is connected to the Palm Beach Convention Center. We enjoy high occupancy rates on a year round basis and feature a destination restaurant in addition to other updcale amenities.

This is an ideal position for an individual seeking to begin or advance their career with an industry leader. Experience and skills with Hiilton's OnQ system, front facing guest positions and in training new team members is highly deistrable.

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

-Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
-Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
-Recruit, interview and train team members
-Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
-Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
-Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
-Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events