Branch Manager

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Job description

Do you want to work for a Company where 96% of the associates say it is a great place to work?!

World Electric has a Branch Manager position available at our West Palm Beach location. The person in this role is responsible for managing every aspect of the branch functions in sales, administration and operations while exhibiting efficiency in budgeting, inventory control, profit maximization and customer satisfaction. In addition, the Branch Manager develops and implements market growth opportunities.

Responsibilities:

Sales & Customer Service

• Develops and executes a sales plan to increase market share, grow sales and increase gross margins.
• Directs the sales activities of the branch.
• Develops and maintains good customer relations, to promote World Electric as the distributor of choice.
• Continuously acquires and develops product and technical knowledge to assist sales team and customers with proper selection and use of products.
• Trains/coaches associates on appropriate delivery of customer service and extending branch resources to promote quality distributor services to our customers.
• Oversees decision making and resolution of customer complaints and involves vendors or other internal departments as needed for prompt handling and follow up.
• Makes joint calls with sales team, to existing or prospective customers to assist in building relationships and gaining new leads.

Marketing and Vendor Relationships

• Develops and maintains professional relationship with vendors and other business partners.
• Promotes and supports company-wide product promotions by displaying or demonstrating products, promoting uses and saleable features to customers.
• Maintains a counter business with clean, organized display areas to enhance presentation and promotion of company products.

Human Resources & Employee Development

• Interviews and hires to fill open or new positions, following company policies and procedures and complying with legal requirements.
• Develops associates, by using coaching skills and creating individual training plans.

Management & Leadership

• Successfully operates branch within budget forecast, meeting or exceeding profitability goals, reaching inventory turns and controlling overhead expenses.
• Represents the company's business interests at all times, in a positive and professional manner, by conducting business transactions and communications in a fair and ethical manner.
• Complies with all Company policies, and supports corporate department procedures, such as, Credit, Pricing, Accounting, Operations and HR.
• Assigns or delegates job duties necessary to run a smooth and efficient branch operations and facility.
• Responsible for the productivity, quality of work and morale of staff.
• Responsible for internal/external communications within the branch,
• Set the example of a positive attitude with associates and peers.
• Create an atmosphere that represents a passion for customer service.
• Seeks assistance, guidance or decision-making from upper management, when necessary.

Operations

• Creates and maintains a safe working environment for employees and complies with company and legal safety rules and regulations.
• Responsible for safeguarding assets of branch, Inventory, Fixed Assets, Equipment & Cash.

Minimum Qualifications:

• 4-year college degree with an emphasis on business, and/or a combination of relevant knowledge through job related experience & training.
• Extensive knowledge of the distribution industry with a minimum of 4-years of industry related experience.
• Experience working in the Eclipse ERP is preferred.
• Proven leadership with communication and organization skills.
• Understanding/experience with omni-channel business, including digital.
• Able to problem solve.

We offer excellent training, career advancement opportunities, and a competitive compensation package to include vacation time, personal time, full health benefits, 401(k) and more. World Electric is an EEO Employer.