GA TECH - OIT- ServiceNow Business Analyst Sr.

---

Job description

Job Description

Job Description
Complete Description:
The ServiceNow Senior Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process and meeting or exceeding the functional requirements.
The work:
• Work directly with the ServiceNow project team and customer stakeholders to define requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.
• The ServiceNow Senior Business Analyst will work closely with the Solution/Technical Architect and Development team to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
• Your role will interface with the client to report on the progress of the development while support training, testing, and change management activities.
• Validates the business requirements and supports the technical team for any required custom development.
• Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
• Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client's requirements.
Qualifications
• 4+ years of experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution
• Ability to develop strong client relationships while working remote
• Excellent verbal and written communication skills including presentation skills
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience implementing systems using the Agile methodology
• ITIL v3 certification
• Certified Systems Administrator (CSA) preferred
• Strong experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service Catalog, etc)
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred
• Agile SAFe, Scrum Master preferred
• Experience working with a large call center or unified shared services center is preferred.

About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan

<!– job description page –>