Billing Specialist

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Job description

Experienced Billing and Collections Specialist Needed For Small Law Firm

If you are looking for a fast-paced, positive team environment with professional growth opportunities, then look no further. Our Family Law firm has an immediate full-time position available for a Billing & Collections Specialist, someone who wants to be a liaison with our clients to ensure their bills are sent out on time and remain in good standing. We need a team player with excellent attention to detail and strong communication skills. This is a fabulous opportunity for someone who wants to be part of an All-Star team.

We have set our sights on being the "go-to firm" for Family Law in the greater Atlanta area. While we are focused on rapid growth, we are still small enough to care about every team member and client. We need someone who is interested in being with us as we grow and is willing to wear multiple hats until the workload supports hiring additional team members.

Currently, we need someone who can help us take control of the front-end billing and collection experience for our clients. Ideally, you will have experience working in Customer Service, Billing or Collections. Our ideal candidate will have experience working in a law firm, but we are willing to train the right service-minded office professional. The most important quality you can possess is a great attitude and willingness to roll up your sleeves and help wherever it's needed.

Your basic responsibilities:

• Communicate with clients via phone and email to answer billing questions, resolve billing concerns and establish payment plans
• Manage and reduce A/R
• Manage incoming Cash, Check and Credit Card payments in accordance with procedures
• Manage Client Retainer Accounts
• Assist with Chargebacks resolution
• Monitor, track, and report on timekeepers' billable hours
• Responsible for bi-monthly client invoicing
• Maintain practice and client confidentiality

If the following describes you, then YOU may be the Billing & Collections Specialist we are looking for:

• You are skilled at communicating with people on the phone, in person and by email
• You are a relationship-builder who is comfortable interacting with different types of personalities and all levels of authority, especially individuals in emotional need
• You can manage priorities and your time effectively, so you never miss a deadline
• You take initiative and ask how you can help instead of waiting until an assignment is handed to you
• You value doing it right the first time, so you proofread your work and double-check details
• You know how to maintain confidentiality in all aspects of your role
• You genuinely care about clients and want to help them

These items are non-negotiable:

• You must be available to work and be in the office Monday - Friday, [9 a.m. to 6 p.m.]
• You must have strong administrative skills and be detail-oriented
• You must be comfortable working with various computer programs, databases, and systems
• You must be reliable, trustworthy, and able to maintain strict confidentiality
• You don't think making coffee or getting our guests a beverage is beneath you
• You treat a call or meeting at 4:30 on a Friday with the same care and compassion as one on Monday morning
• You follow instructions and understand the importance of policies and procedures
• You possess the ability to lift 25 pounds
• You must be fit, fashionable, and neat as you will sometimes be interacting with clients in person
• You must be a positive, high-energy team player who is results-oriented - No Drama!
• You must care about something and have goals in life
• This is not a work from home opportunity. If traveling to Alpharetta, GA 5 days a week is a problem, please refrain from applying
• There is no opportunity for Zoom interviews. If you are invited for an interview, it will be in person

This position offers a respectful team culture, opportunities for professional development, and a competitive salary based on skills and experience.