Administrative Sales Support

Job description

Anhut & Associates, a manufacturer's rep group for upscale home décor and lighting, has an opening for two articulate and highly-skilled Customer Care Specialists in our mid-town Atlanta office. Do you enjoy a fast-paced environment and the opportunity to provide superior support to our customers and manufacturers? We are looking for motivated, energetic, and team-centric individuals to join our small, but highly productive office.

Initial Responsibilities

· Provide day-to-day support for customers by serving as the first point of contact for inbound calls and e-mails, investigating questions and providing timely responses

· Process requests through ticketing system

· Data entry into a CRM - knowledge of Zoho would be helpful

· Order entry through web-based systems and/or email

· Shipping of literature/finishes

· Processing merchandise returns

· Product price quotes

· Generate, manage, and file paperwork

· Report and spreadsheet generation

· Other duties as requested

· Cross-training will take place after initial development in role

Required Skills:

· At least 2-4+ years in a customer service role

· Must be outgoing, friendly, and professional

· A customer-centric approach with a sense of urgency is required

· Must have great attention to detail

· Ability to establish and nurture effective working relationships with customers, managers, supply partners, and fellow employees

· Excellent time management, organization, and communication skills - both verbal and written

· Intermediate to advanced knowledge of Microsoft Office

· Advanced Excel knowledge

· Database management

Salary up to $45K

Medical Insurance

401K Profit Sharing

PTO

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location:

• One location

Work Remotely:

• No