Commercial Property Claims Specialist

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Job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it! Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are results-oriented enough to reinvent it! Come, transform with us.

Inviting applications for the role of Property Claims Specialist

This position performs data entry, supervises email boxes, and interacts with staff and field resources, dispatch assignments, reviews and forwards communications.

** Candidates must live in the Georgia _ area_

**Candidate performs work at Genpact's Sandy Spring, GA office location. (presently remote due to Covid )

**Hours are 9am-6pm. Ability to work overtime, nights and weekends, when workload increases

Responsibilities

· Develop a network of field personnel - inspectors, contractors, and adjusters

· Dispatch claim assignments to the field including forward, setup, and stage various work related to dispatching and credentialing resources

· Follow up communications with resources relating to credentialing and dispatch as well as assisting claims management by having performance discussions with selected personnel

· Work with resource recruiting / credentialing department to further build network coverage and new hire training of all desk and field personnel

· Work with technical teams and subject matter specialists to develop various training videos to automate some training activities, including orientations, quick reference and specialty message videos

· Maintain communication channels with other functions and Ops teams including providing updates on individual claims as requested by client

· Monitor caseloads and adjust when needed, establish periodic and frequent communications with clients and inside staff to discuss changes and updates to claim handling protocols

Qualifications

Minimum qualifications

· Adept at use of computer equipment as well as MS Office applications and data entry skills

· Vendor management, customer service, or sales experience

· Effective phone presentation with ability to efficiently build connects, deliver information and respond to questions of a varying nature

· Excellent communication, professional and courteous demeanor and ability to collaborate with a team

· Ability to multi-task, set priorities, effective time management in addition to analytical skills

Preferred qualifications

· Deep understanding and experience in Sales / Relationship management

· Past administrative experience in the property insurance or construction industries preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to crafting a multifaceted work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Property Insurance: 1 year (Preferred)
• Customer Relations: 1 year (Preferred)

Work Location:

• One location

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place