Customer Business Development Representative

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Job description

About SugarCRM, Inc.

SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

SugarCRM will continue to offer a flexible workplace supporting employees interested in either working in one of our physical offices, working from home, or working from a combination of the two. Please work with your recruiter to understand any location constraints of a particular role and to communicate your location preferences.

SugarCRM is looking for a talented, energetic and driven individual to join our team as a Customer Business Development Representative. Supporting the North American sales team, you are responsible for reaching out to current clients and sparking interest in additional solutions offered by SugarCRM.

It is critical that the person in this role be a self-starter, strategic, and be willing to go above and beyond for customer satisfaction. Building relationships with contacts through phone calls and emails - including C-Suite level - comes naturally to you. You will work closely with customer success managers on identifying growth opportunities within existing customer base. This involves gathering key information to update the CRM system and assigning next steps for sales or marketing nurture paths.

Responsibilities:

• Outreach to customer accounts using a mix of telephone calls, email, social selling, and other communication mediums.
• Create a fantastic customer experience with a friendly attitude, compelling messaging, and consistent follow up.
• Schedule appointments and demos for upsell and cross-sell opportunities into the existing customer base
• Educate and develop leads to turn them into qualified opportunities.
• Research accounts to understand their business, potential needs, enable effective follow up, and generate interest.
• Successfully manage and overcome objections.
• Build relationships and effectively communicate with Strategic Accounts Director, members of the CSM, Marketing, and management.
• Stay current on the SugarCRM platform and solutions.
• Actively look for opportunities to improve and optimize lead management.
• Record information and maintain detailed and accurate records in the CRM system.

Qualifications:

• At least one year experience outbound selling/demand generation
• A proven track record of delivering sales results and exceeding goals
• Experience with value-based selling highly preferred
• Strong written and verbal communication skills
• Professional, determined, and results oriented
• Comfortable working with a very high throughput of leads and data flow
• Positive attitude, team oriented, and a self-starter
• Ability to accurately determine lead qualifications based upon established criteria
• Comfortable learning key software applications

Location:

• Atlanta, GA
• Raleigh-Durham, NC

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

- Excellent medical, dental and vision coverage for you and your family, along with other benefit plans including 401(k) match

- Unlimited Paid Time Off

- Wellness Reimbursement Program

- Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more

- Career & Personal Development Program - multi-platform

- Regular social events

- Ownership is the greatest self-identity at SugarCRM - you are making an immediate impact

- We are a merit-based company - many opportunities to learn, excel and grow your career