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Customer Service Rep

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Motion Recruitment

2021-12-03 09:06:51

Job location Atlanta, Georgia, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Customer Service Representative

6-month contract (likely extending)

100% Remote


**This position is 100% Remote, but candidates must live in the state of Georgia**


Our client, LexisNexis, is looking for a few Customer Service Representatives to join their consumer center team to respond to all the inquiries from consumers requesting information. The team's objective is to provide public records to companies to minimize risk of litigation being filed against LexisNexis Risk Solutions.


Required Skills & Experience

  • Positive attitude and ability to work quickly in a fast paced environment.
  • Analytical thinking and decision making on questions pertaining to consumer information
  • Ability to multitask and attention to detail is a must
  • Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
  • Proficient oral and written communication skills.

Responsibilities

  • Reviews claims and analyzes if disputes should be handled internally or sent externally
  • Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool.
  • Reviews reports for accuracy and correct disclosure
  • Utilizes databases to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes
  • Searches consumer profile and initiates disputes based on details found on consumers reports.
  • Provide technical support and/ or training to data providers who utilize the Data Quality Center.

The Offer

  • Compensation: $14 per hour
  • Job Type: 6 month contract
  • Location: remote

You will receive the following benefits:

  • Medical & Dental Insurance
  • Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

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