Director of Housekeeping

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Job description

Overview

We are seeking a Director of Housekeeping to join the management team at our beautiful, Four Diamond hotel, recognized by AAA with the Inspector's Best of Housekeeping award for two years in a row! This is an amazing opportunity and offers a competitive, full benefits package. Benefits include: Paid Time Off accrual from day 1, paid holidays, medical/dental/vision insurance, company-paid life insurance, generous bonus potential, and a people-centric CARE culture!

Purpose and Performance Goals: The Director of Housekeeping provides direct leadership and guidance to colleagues in Housekeeping and Laundry to ensure that a high level of cleanliness, quality and service is achieved and maintained within Hyatt brand and Pyramid Hotel Group standards.

Essential Duties & Responsibilities: Maintain a high level of cleanliness throughout the hotel, including hotel facilities, guestrooms, and public areas. Manage the Housekeeping and Laundry departments, including selection, training, performance review, and counseling of departmental colleagues. Ensure that guestrooms and public areas meet all standards related to comfort and aesthetics. Adhere to OSHA, ADA, and hotel safety policies. In addition:

- Ensure that all hotel rooms and public areas are cleaned to Hyatt and Pyramid Hotel Group standards. Maintain cleanliness scores at or above brand requirements.
- Plan and coordinate project work to ensure that proper frequencies are maintained. Schedule and log projects to ensure proper rotation and accountability of completion.
- Proactive approach to identifying and correcting facility quality assurance concerns. Respond to concerns and requests with a sense of urgency and taking necessary corrective action.
- Purchase department supplies, adhering to par levels and in accordance with hotel's purchasing procedures. Maintain organized department and storage areas throughout hotel, including heart of house and the storage areas on guest room floors. Complete quarterly linen inventory.
- Schedule associates within established labor budget and productivity guidelines.
- Participate in hiring and onboarding process for departmental hires, including interviewing, departmental orientation and training.
- Complete departmental payroll review and approval, adhering to company time-keeping standards.
- Lead and mentor employees. Conduct one-on-one meetings with associates on at least a quarterly basis. Lead monthly departmental staff meetings. Demonstrate and maintain CARE culture throughout department.
- Ensure that associates adhere to Pyramid Hotel Group handbook, policies, and procedures. Counsel according to progressive disciplinary guideline. Conduct associate performance evaluations.
- Establish and maintain open, collaborative relationships with co-workers and employees.
- Ensure ongoing training and compliance with all safety procedures to minimize workers compensation incidents and ensure that safety is an active, ongoing focus within department. Adhere to all legal and company safety requirements.
- Follow PHG Key Control Policy and ensure that appropriate and effective key controls are in place within the department.
- Any other tasks and projects as and when required by management.

Supervisory Responsibilities: Responsible for management, training, development, scheduling, counseling and performance evaluation of Housekeeping and Laundry departments.

EOE/M/F/H/V.

Responsibilities

QUALIFICATION STANDARDS

- Basic knowledge of Microsoft Office software including Excel, Outlook, and Word. Knowledge of OPERA Property Management System preferred
- Exhibits initiative, responsibility, flexibility and leadership.
- Knowledge of hotel, housekeeping and hotel laundry operations required
- Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
- Ability to maintain organization in a changing environment.
- Ability to perform basic mathematical calculations, with or without a calculator, as related to calculating and analyzing metrics related to productivity and labor/operational budgets.
- Must be able to communicate clearly and professionally in English with coworkers, employees, owners and management, both written and verbally.
- Spanish language proficiency is helpful but not required.

Education and/or Experience: High school diploma or equivalent. Minimum of two years management experience in hotel Housekeeping department, preferably in an upscale (4/5 star) hotel.

PI