Director Of Quality Assurance

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Job description

About This Role:

The Director, Quality Assurance is responsible for leading the quality assurance organization and partnering with peer organizations to deliver a great user experience to the users of Insight Global's proprietary and third-party software. These products power Insight Global's business and are built for Insight Global's internal Operations, HR, Recruiting, and Sales teams, Insight Global's consultants and customers, as well as hiring managers and job seekers around the world. The Director, Quality Assurance is responsible for growing and organizing our QA teams and aligning the QA organization with Insight Global's business goals and strategic initiatives while expanding our technology innovation. The Director, Quality Assurance ensures that each QA team member has a clearly defined role and career path at Insight Global in support of our mission to grow our people personally, professionally, and financially.

What You'll Do:

•Define and communicate the quality strategy and vision at Insight Global. Align with business teams to articulate risk profile, impact of quality, and quality KPIs per product, ensuring QA's value to the organization is maximized. Evangelize the value of QA within the broader organization. Leading a culture of quality at IG.

•Lead 30+ person Quality Assurance team with 3-5 direct reports, with a focus on fostering a highly engaged and innovative culture within the team.

•Mentor team members and establish best practices and processes throughout the QA organization, leveraging deep knowledge and background in agile, QA, and management disciplines.

•Conduct regular one on ones and performance reviews with direct reports, recurring team meetings, and regular check-ins with all team members to promote career development across the team.

•Define growth strategy for QA team, conduct resource and capacity planning, recruit, interview, and participate in onboarding of new team members.

•Establish partnerships with 3rd party QA organizations as needed to augment team capacity and execute on incoming demand.

•Ensure timely and meaningful recognition of team member success and accomplishments.

•Promote and participate in Insight Global's Agile Transformation initiative.

•Partner with peers in the Product Strategy, Product Delivery, Software Development, Software Architecture, SRE (Site Reliability Engineering), and Program Management organizations.

•Ensure all software and data with the Business Solutions portfolio is secure, working in partnership with Insight Global's CISO (Chief Information Security Officer).

•Establish relationships and build trusted partnerships with key business stakeholders and project executive sponsors.

•Be a champion of our culture and shared values while demonstrating Leadership is here to serve by setting the vision, inspiring everyone around you and taking care of our people.

•This role reports to the Vice President, Business Solutions.

What You'll Need To Succeed:

•You have a strong background in QA for proprietary enterprise software in an agile environment with a heavy emphasis on cross team collaboration

•You have experience with QA for greenfield and mobile software development initiatives, and have a passion for innovation

•You have expert leadership and organizational skills with a passion for developing people

•You have fantastic interpersonal skills, and are able to engage and communicate seamlessly across the entire organization at all levels

•You are a QA Ninja, seamless in your ability to both lead teams and also transition between priorities and escalations, slice through the noise and get to what is important. You love a good plan, but can adapt, pivot and fearlessly dig in when necessary

•You have Courage to Take Action and act with a sense of urgency to deliver results

•You embody our Shared Values, and live them out on a daily basis

Must Haves:

•Bachelors Degree in technical field

•Minimum 5 years experience as Director of enterprise QA teams

•Minimum 15 years experience in QA of enterprise proprietary software

•Must be willing to relocate to IG headquarters in Atlanta, GA

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