Operations Manager

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Job description

Position Summary

The operations manager is a key management position charged with maintaining and growing existing accounts and managing site managers in various locations. Manages one or more on-site facilities to include, but not limited to, mail, copy, and other administrative services in law firms and corporate accounts.

Essential Functions

1. Maintain effective written and oral communications with clients, employees, and the operations team.

2. Assists sales by going on joint appointments to meet with existing and potential clients.

3. Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work.

4. Manage the recruiting process.

5. Expands existing business, manages renewals, and oversees contract amendments.

6. Ensures all work standards are met on a consistent basis.

7. Manage the budget and control expenses effectively at assigned sites.

8. Ensures all work standards are met on a consistent basis by IST site employees.

9. Ensures that site managers accurately prepare and distribute management reports to the client in a timely and consistent manner.

10. Insures maximization of productivity through efficient use of standard operating procedures.

11. Develops new procedures to improve the operation of the sites and to lower operating costs.

12. Manages, trains and coaches site managers and develops a work environment that promotes high motivation and customer satisfaction.

13. Ensures the proper and safe use of all equipment used by employees.

14. May be required to assist in implementing new site start-ups outside of the home state.

15. May be required to travel to other locations outside of the home state to manage sites.

Job Requirements:

Education: College Degree or Equivalent.

Experience: Four-ten years of experience managing multiple and different law firm accounts

involving on-site, mail/copy operations.

Specific Skills:

1. Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.

2. Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings.

3. Knowledge of supervisory techniques to manage, motivate and train employees.

4. Ability to prepare reports and present information to customers.

5. Must have attention to detail and critically think through and resolve problems.

6. Must have customer service skills and be able to maintain a consistent, high level of service.

7. Must have the ability to multi-task, manage multiple accounts and establish priorities.

8. Must have experience managing on-site, law firm accounts involving mail/copy operations.

Contact

Joe Carroll, SPHR, CMF

Vice President, Human Resources

Certified Career Coach

IST Management Services, Inc.

Company Background

IST Management Services, Inc. is one of the fastest-growing, privately-held business process outsourcing companies in the U.S. The company provides total office solutions including e-discovery, court reporting, legal staffing, and the management of copy, mail, imaging, supply, records, reception, desktop publishing, shipping & receiving, and other administrative services for law firms and other large companies. IST was awarded the Human Resources Professional Excellence Award by the Society for Human Resource Management due to its outstanding employee reward programs. IST was also a winner of the Nation's Best and Brightest Companies to Work for award.

The company is over 24 years old with operations in 50 cities throughout the U.S. It has a strong culture and is able to provide consistent, high-quality service regardless of location. Its recruiting standards are high.

IST provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform the National Director of Talent Acquisition, Sydney Ayers, by following this link for direct contact information.

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