Retail Department Supervisor

Job description

Holiday Bonus Pay ProgramHourly Store Associates will be eligible to receive an additional $2.00 per hour for every hour worked on the following dates:

• November 20, 21
• November 26, 27, 28
• December 4, 5
• December 11, 12
• December 18, 19
• December 26

*Please note that you must remain a Bed Bath & Beyond Associate through December 27, 2021.

Our mission at Bed Bath & Beyond is to make it easy for our customers, and our associates, to feel at home. We've made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe shopping environment for customers and a safe workplace for our associates.

As a Department Supervisor, you will be responsible for exceeding our customers' evolving expectations by providing "best in class" customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.

The Department Supervisor oversees and directs the merchandising activities in an assigned area of the store. The Department Supervisor works in conjunction with the store team to ensure proper product presentation while driving sales results by ensuring a high level of customer service in a safe work environment.

Key Responsibilities :
Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
Promptly and politely responds to customer inquiries and requests for support
Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
Provide coaching and training to associates on team and throughout the store as needed
Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
Interview all prospective candidates and trains and develops the associates within their department
Manage associate's performance, annual review and progression within job catalog
Assigns tasks and monitor schedule/breaks for the associates within their department
Assists associate to provide increased service to customers in response to specific needs and requests
Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval
Perform Leader On Duty responsibilities as needed

Education/Experience/Qualifications :
High School diploma or equivalent
5-6 years of retail experience desired
Effective communication and customer service skills
Readily adjusts schedule, tasks, and priorities when necessary to meet business needs