Scenter Manager (Store Manager) - Chastain Square

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Job description

Overview
Scenthound is a revolutionary concept in the pet industry, providing dogs the care they deserve and giving dog parents a simple way to stay on top of their dog's health.
We are hiring (2) two Scenter Managers (our version of a Store Manager) for our now open Dunwoody, GA Scenter and our soon to open Atlanta - Chastain Square, GA Scenter.
In this role you will lead the charge as we develop the Greater Atlanta Metropolitan Area, educating dog parents, and removing barriers to bring dogs the routine care they need on a monthly basis.
The Scenter Manager is the primary supervisory position in our organization. Supervising all Scenter personnel - including leading hiring, performance reviews, career development, associate certifications, safety compliance, and scheduling.
Additionally, the Scenter Manager is also responsible and accountable for the development of their Scenter's Revenue Growth - driving Membership Sales & Retention, local marketing plan development & execution, and representing the Scenthound brand in the Dunwoody community.
Lastly, ALL Scenthound Northern Atlanta associates can and will be called on at times to provide dogs our E-scentials service, which includes: Bathing, Ear Cleaning, Nail Trimming, & Teeth Brushing.
You will be joining a founding team of entrepreneurs, offering:
1. Competitive salary with annual performance bonus
2. Medical, dental & vision benefits for you and your eligible dependents
3. Paid Vacation, Holiday, and Sick leave
4. Career & Development training to enable your professional growth
We have big plans to grow, and you will have the opportunity to grow your career with us as well - so this role could be just the beginning.
Compensation
$35,000 - $40,000 per year plus 20% annual Performance Bonus Target.
Who Are We Looking For
We are searching for a confident individual who is hard-working, reliable, and self-motivated! A successful Scenter Manager is a team player: perceptive, patient, empathetic to others, adaptable under stress, and a compassionate dog lover!
Lastly, we are looking for someone who has an "owner's mindset" - prepared to step up, step in, and take the initiative to drive the Scenter's results as if it were their own business.
This Position Requires:

• One to Two (1-2) year Retail Store Management or Veterinary Clinic/Hospital experience - in a supervisory capacity
• Willingness to work in an entrepreneurial environment - both a flexible mindset to the role & a flexible mindset regarding the work schedule
• Reliable Daily transportation
• Strength to lift up to 50 pounds; stamina to stand for long periods of time

• Willingness to patiently interact with, bathe, and assess Dogs.

• Willingness to work in a smoke-free environment

with some preferred, but not required experience

• Two to Three (2-3) year Dog Grooming experience or completion of a grooming training academy curriculum.

Needing Strong Skills and Abilities:

• Strong leadership skills with the ability to coach & mentor team members in a culture-first environment
• Effective communication with team members and dog parents (verbal & written)

• Proficient & efficient computer skills (MacOS, Microsoft Office, Internet, E-mail)
• Attention to detail, Willingness to take initiative & adapt when necessary

• Strong Time-management skills to multi-task and supervise both short-term and long-term tasks & responsibilities

• Ability to self-critique; hold oneself to high standards of delivering results

What Will You Be Doing
Primary Managerial / Leadership Tasks

• Provide leadership, guidance, and mentorship to all Scenter associates - demonstrating Scenthound's DNA & Values through personal example.
• Create an environment conducive to learning, open communication, and teamwork
• Lead the hiring process for all new Scenter Associates and evaluation/promotion process for all existing Scenter Associates - in partnership with Franchise Groomer
• Own Delivery of Key Revenue Metrics (Memberships - Quantity and Average Value & Upsell/Product Revenues) and Cost Metrics (Labor Efficiency Ratio) through effective use of Scenter Associate training, scheduling, and physical resources
• Lead On-Going Scenter Audits - Inventory, Safety, Payroll, Revenue, etc. - as required by Franchise Groomer, Franchise President, Scenthound Corporate, and State/Local Government Regulators.

Primary Operational Tasks

• Ensure the safety of dogs and team members at all times
• Design/Ensure implementation of Scenter quality control efforts and Daily & Weekly Scenter cleaning procedures
• Deliver outstanding customer service and organizational skills to ensure a great experience & expectations for the Dog Parent
• Accountable for CRM Software Data Input Accuracy, Cash Drawer and Daily Cash Handling for both Opening & Closing Store procedure
• Partner with telemarketing group on coordinating Member conversion/retention activities & scheduling of service appointments.
• Responsible for maintaining and communicating Emergency Response Plan to all Scenter associates - filing of ANY Incident Reports in a timely manner
• From time to time, perform Bathing / Grooming services on all Dogs: (a) Comb, brush, and de-mat dog's fur to remove all tangles, knots, and mats, (b) Wash Skin & Coat, Clean Ears, Brush Teeth, Trim Nails, Express Glands, (c) Towel Dry or Blow Dry dog's coat, (d) Trim Coat / Haircut - if qualified

• Complete an accurate S.C.E.N.T. check for every dog serviced with recommendations and wellness feedback to Dog Parents

Marketing

• Advocate for all dogs in our care and in our community
• Personally, resolve any Dog Parent concern identified by Digital Marketing Agency or Front Desk Reception for escalation
• Deliver 15 Facebook posts per month to Digital Marketing Agency for use in Social Media marketing platform - tied to Monthly theme
• Recommend, to Franchise President, the upcoming Quarter's: (a) "Salute to" promotion theme, (b) Founders Loyalty Promotion, and (c) any marketing plan changes.
• Participate in Street Team Marketing Activities - handing out flyers &/or manning booths at events

Training & Development

• Start on growth path activities to become eligible for the Area Manager role

Perform any other tasks and duties as assigned by the Franchise Groomer &/or President
Who Are We
Scenthound is NOT an ordinary dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts!
Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety.
Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

• OUR NORTH STAR: We remove barriers so that people can love and connect with their dogs every day.

• OUR VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekends

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Please refer to:
Experience:

• Retail Store Managerial or Supervisory Veterinary Clinic: 1 year (Required)
• RETAIL Dog Grooming or completion of FORMAL Grooming Academy: 2 years (Preferred)

Work Location:

• One location

Pay frequency:

• Every other week

Work includes:

• Weekends

Paid Training:

• Yes

Management:

• Key Leader

Advancement Opportunities:

• Scenthound Northern Atlanta is a fast-growing enterprise with a 2030 Vision for a significant number of Scenters within the Greater Atlanta area. We are striving to become a "promote from within" Company. Therefore, we emphasize and invest in the Personal Development of our Associates.

Every Associate will have a Career & Development plan with opportunities to become Area Managers and other leadership positions should they choose to pursue and if they "own" their training & development to become ready to succeed. in their desired position.
Typical start time:

• 8AM

Typical end time:

• 6PM

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Company's website:

Company's Facebook page:

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
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