SSC ORC Investigator, Asset Protection

Job description

Position Purpose: The ORC Investigator is responsible for mitigating shrink for assigned regions by detecting, investigating, and resolving Organized Retail Crime (ORC) Investigations. Focus for the position is placed on leading and supporting high-level theft and fraud investigations via case development, field partnerships, law enforcement partnerships (local, state and federal), fence closure and recovery. An ORC Investigator needs to have a clear understanding of all components of shrink reduction strategies within the store environment. Be experts in AP field partnerships, to include law enforcement and government relationships. The ORC Investigator will need to demonstrate the ability to build relationships and leverage partnerships with AP field teams, Store Support Center (SSC) API support teams, as well as interact with external partners. Additionally, the ORC Investigator will need to have the ability to translate case investigation needs into specific evidence formats to build case files for investigations, pull video and data pulls to support prosecution and mitigate theft and fraud, to reduce shrink. The SSC ORC Investigator will report directly to the Senior Manger - Investigations for the Southern Division and will work in a collaborative team effort with another SSC ORC Investigator located in the SSC; as well as other ORC Teams located across the Southern part of the US. Major Tasks, Responsibilities & Key Accountabilities: 45%-Case initiation /Gathering intelligence/ Field Tactics. Conducts various Field Tactics (i.e. static/mobile surveillance) to determine the scope of an investigation and help bring to resolution. Deploys Resources (Covert/Overt Surveillance Equipment, product tracking, etc.) under the partnership of the SSC Corporate ORC Manager(s). Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Gathers Intelligence internally and externally and presents to Law Enforcement for prosecution. Work with ORC Analyst to review all POS and Non POS exception report data to identify potential ORC Theft/Fraud issues within the assigned regions 35%-Case Management/Packaging and building cases. Updates Case Management System weekly. Develops detailed investigative plans to help bring cases to resolution at the appropriate scope and pace. Provides weekly updates to manager and AP Team within area of responsibility on case load and case management efforts. Thoroughly documents investigations and ensures proper video is retained for prosecution in the Case Management System. 20%-Networking and training with field teams, LE and retail. Represent THD during conferences and ORC meetings. Develop partnerships with SSC Leaders, Director, RDO's, APM's, and APS' to drive theft and fraud elimination. Maintain positive working relationships with AP Teams, Financial Institutions, Law Enforcement and peer Industry partners. Implementation of training and programs to prevent fraud and reduce loss potential. Nature and Scope: This position reports to Manager This position has no Direct Reports Environmental Job Requirements: Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time.Standard Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Years of Relevant Work Experience: 3 years Physical Requirements: Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds). Preferred Qualifications: - Strong Investigative skill set, including but not limited to case management, site surveillance, mobile surveillance, leveraging law enforcement and prosecutors. - The ability to identify theft and fraud schemes as well as organized retail crime schemes and develop investigative plans to solve cases. - Well versed in field tactics to develop evidence, support case production and management. - Experience and or training related to law enforcement, undercover operations, mobile surveillance, case management and field operations. - Ability to relate well to others and react quickly to difficult situations while managing ambiguity. - Experience with Microsoft office suite including strength in Excel, Outlook, Word, PowerPoint as s Data Analytics with SQL and Tableau - Experience in querying and manipulating datasets and reporting information to draw insights, produce KPI reporting, and summarize large dataset. - Experience working with closed circuit surveillance systems and case management systems. Knowledge, Skills, Abilities and Competencies: - Proficient with the use of Windows based systems. - Excellent analytical skills as well as strong verbal and written communication skills. - Ability to handle multiple projects and gain cooperation/buy in of SSC and field leadership teams. - Knowledge and expertise in conducting complex investigations. - Ability to influence Law Enforcement to resolve ORC investigations impacting THD. - Knowledge and expertise in preparing for and testifying in Local/State/Federal Court. - Highly developed interpersonal skills for dealing with sensitive or controversial information. - Action Oriented - Drives Results - Collaborates - Decision Quality - Drives Engagement - Cultivates Innovation - Respect for All People - Interpersonal Savvy - Instills Trust