Transaction Manager

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Manager, Transaction Management

Manager of Transaction Management is responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting. The role also ensures efficient and consistent operation of all Transaction activities to meet contractual obligations with respect to the property portfolio of the Client throughout the [Americas] region, achieving the Client's regional outsourcing objectives of cost savings, efficient and consistency execution, and risk management.

Leadership

o Establishes the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery

o Understands the client's key business drivers, focuses the team to ensure those priorities are aligned with JLL's deliverables

o Ensures the account team performs with high proficiency and effectiveness

o Attracts, hires, and retains a team of top talent for deployment across variable platform delivery; maintains and seeks to improve team performance through regular coaching, feedback, and recognition

Client/Stakeholder Management

o Serves as single point of contact for JLL's Transaction Management service delivery and escalations

o Accountable to meet Transaction Management contractual obligations of JLL

o Manages relationships with key stakeholders in the Client's organization

o Develops and implements a business plan which meets the Client's outsourcing and JLL's objectives for the account

o Develops and maintains a detailed understanding of the Client's business and real estate strategy and key factors influencing their requirement for our services

Financial Management

o Responsible for achievement of the agreed account financial targets, including revenue, and expenses

o Meets the agreed account growth targets

o Finds opportunities to cross-sell JLL products

o Responsible for collection of fees from client and tracking accounts receivable

Contract Management

o Ensures adherence to the contract

o Responsible for the achievement of key performance indicators (KPIs), service levels and other contracted metrics

o Implements and manages the change control process

o Manages the account governance process for the account

Operations

o Assists in the management of all resources involved in the delivery of services, including team recruitment and performance assessment

o Actively manages the professional development of all direct reports

o Prepares a position succession plan

o Responsible for the implementation of JLL's proprietary transaction process, including use of tools and technology systems and reporting to support service delivery

o Develops and implements standard operating procedures (SOPs) and processes for the account

o Develops, implements, and manages all [regional] initiatives and programs for the account

o Drives client-specific initiatives such as savings targets, benchmarking, and best practices

o Sources, transfers, and implements best practices for the account, including TM Essentials process

o Drives consistency and standards in the account, including governance and reporting, SOPs, systems and HR practices

o Establishes consistency in the monthly reporting in each country

o Prepare QBRs to the satisfaction of the Client

o Coordinates and supports Lease Administration (LA) team [if applicable] in provision of LA data and financial management services to the account [as applicable].

o Serves as escalation point for LA issues [as applicable].

o Provides coordination and support of Project and Development Services (PDS) projects [as applicable]

o Serve as an escalation point for any PDS-related issues.

Every day is different, and in all these activities, we encourage you to show your ingenuity. Sound like you? To apply should have:

* 2-5 years' experience in Transaction Management or Corporate Leasing.
* Tertiary qualifications in Real Estate and/or Finance will be advantageous
* Experience in handling client or JLL matters with sensitivity, knowing when to escalate with urgency, and how to de-escalate when appropriate
* Demonstrated experience balancing the interests of the client with those of JLL
* Ability to translate client needs into existing or new business growth
* Facility in handling account P&Ls

Critical Competencies for Success:

* Technical Competence and drive same through the JLL team
* Deep understanding of JLL TM Process and impact on delivery services (SOW)
* Management of and prioritization across projects, schedules, budgets, contracts, invoices, and processes
* Drive for Excellence
* Account delivery optimization and continuous improvement
* Leadership and team performance management
* Problem solving and strategic thinking
* Ability to connect technical matters with financial, risk and operational impact
* Capacity to deal with ambiguity and solve complex problems effectively
* Analytical and objective problem solver
* Understand short and long-term trade-offs in decision-making

Other Personal Characteristics:

* Superior client relationship skills - comfortable and willing to address challenging issues
* Ability to instill a JLL team culture reflecting our core values of teamwork, ethics and excellence
* Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
* Strong communicator - excellent presence, verbal and written communication skills
* Be an active listener and show emotional intelligence
* Possess a sense of urgency, while being flexible and adaptable in rapidly changing, stressful situations
* Proven ability to initiate and follow through with improvement initiatives
* Able to work independently and be a team player
* Exhibits honesty & trustworthiness

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

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