Call Center Customer Service Support

As a part of our continued growth, we are looking for a dedicated and passionate Call Center Customer Service Representative. As a Call Center Customer Service Representative, you will be responsible for: handling inbound customer service calls, tracking product shipments, creating call logs for Warranty Technicians, and addressing general customer service issues. The Call Center Customer Service Representative will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!​

Job Summary:
Handles all inbound customer service calls including tracking shipments, looking up warranty claims for payment questions issuing pickups for product, tracking core credits, create call logs for warranty technicians, and addressing general customer service issues.
Essential Job Duties and responsibilities include the following. Other duties may be assigned.

Contact businesses, sales representatives, and/or private individuals by phone

Deliver prepared information on products via email/verbal communication, and/or fax

Obtain customer information

Complete records of telephonic interactions, order and accounts

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Update existing customer information

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls when necessary

Document all call information according to standard operating procedures (P).

Complete call logs

Be familiar with ATK internal Policies, values, employee manual, and ATK Quality Policy.
Be aware of his/her process/sub-processes and know related procedures.
Maintain performance indicators in acceptable levels.
Maintain a safe and clean work environment (control of house keeping record R).
Performs other clerical duties as needed, such as filing, photocopying, and administrative duties for the Accounting and Warranty departments and tracking shipments
Be familiar with ATK's Code of Safe Practices.

Compensation: Starting Rate of Pay $14.00/Hour