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Customer Services Professional 3

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CorTech LLC 19.00 US Dollar . USD Per hour

2021-12-03 13:00:03

Job location Norcross, Georgia, United States

Job type: contract

Job industry: Administration

Job description

* Position Overview
The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.
Responsibilities
•Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
•Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
•Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.
•Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
•Identify problems as they occur and take appropriate steps to solve or escalate them to management.
•Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge/Skills, Education, and Experience
•Associate Degree.
•4-8 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
•Strong data analytical and problem solving skills in identifying patterns and trends.
•Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, and Experience
•Bachelor's degree in related discipline is preferred.
•Prior experience with SAP or CRM systems.

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