Production Manager- Entertainment and Live Concerts

---

Job description

The overall objective and purpose of the Production Manager, under the direction of the Director of Entertainment and Activities, is to coordinate, schedule, and manage all technical aspects of District Live Music Venue, free entertainment offerings, and special events for Plant Riverside District. Coordinate, schedule, and manage all A/V technicians for District Live, free entertainment offerings, and special events. Manage and maintain all Entertainment Department production equipment inventory, coordinating repairs as necessary. Manage and maintain District Live production equipment inventory. Maintain the artistic standards and intentions of The Kessler Collection/JW Marriott, Live Nation, and Plant Riverside District Entertainment Department.

Areas of Responsibility/Tasks Primary areas of responsibility include, but are not limited to the following:

• Collaborate with the Entertainment & Activities Director to review the requirements of the Daily Entertainment Operations and any other company related correspondence, notices, policies, procedures, and other related details.

• Demonstrate knowledge of job-relevant issues, troubleshooting, equipment, systems, and processes and stay up-to-date on new production technologies.

• Advance all contacts and riders with artists, Live Nation, and technical crew, ensuring artists and crews have what they need to, maintaining the success and integrity of all shows.

• Coordinate, schedule, and manage all artists and technical crews for each show from advance to load-in, rehearsal, performance, and load-out in District Live as well as for free entertainment offerings throughout Plant Riverside District.

• Ensure all entertainment experiences are appropriately staffed with professional, vetted technicians.

• Coordinate with Box Office Manager, Food and Beverage Manager, and security staff for each District Live show regarding artist contracts and riders.

• Manage technical crews to assure production elements for all shows and activities, such as audio levels, lighting, and video, are appropriate for the guest demographic and meet the standard of the specific artist.

• Ensure artists and shows begin and end on time by coordinating and managing artists and technical crews.

• Utilize positive interpersonal and effective communication skills to lead, influence, and encourage others.

• Advocate well-founded financial and business decision making and demonstrate honesty and integrity while leading by example.

• Create systems and processes while developing specific goals and plans to prioritize, organize, and accomplish work.

• Assist in the growth, development, enhancement, and direction of entertainment experiences through research, communication, collaboration, and creative production design.

• Ensure the guest, artist, and technical crew entertainment experience is maintained to a high-level of standards.

Key Partnerships

Cultivate successful relationships with the following individuals to achieve alignment and support.

• Director of Entertainment and Activities • Box Office Manager

• Entertainment Coordinator • District Live Food & Beverage Manager

• Security Manager • Property Executive Committee Team

Providing and Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for Owner/Guest satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Standards & Culture

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

Image & Presence: Bohemian. Our team is sophisticated and purposeful in their communication and body language

50% Classical European, 35% Colorful Gypsy Lifestyle, 15% Funky California Free Spirit

Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

Greet, Undivided Attention, Enthusiastic Response, Smile, Thank You

Listen, Empathize & Apologize, Accept Responsibility, Do Something About it, Exceed Expectations, Recover Loyalty

Performance: Extraordinary. Our team rises to outperform and consistently beat our best for even better.

Be Engaged: Enthusiastically share knowledge, experience and talent with others. Get involved!

Be Aligned: Collaborate effectively to accomplish goals and achieve results in the Kessler way.

Be Accountable: Have courage, accept responsibility for actions and/or inactions and expect others to do the same.

Minimum Qualifications

Bachelor's degree in Business or related training equivalent - Preferred, 5+ years of relevant work experience in similar scope and title, Experience with luxury brands and markets.

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week-to-week based on business demands in excess of 40 hours with or without notice.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

Push, pull, and lift up to 40-pounds on a weekly basis.

• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of tim

<!– job description page –>