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Manager Technology Field Services

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Grand Wailea Resort

2021-12-04 00:00:05

Job location Ahuimanu, Hawaii, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

The Manager Technology Field Services will provide leadership and support to the cluster organization in implementing and supporting technology solutions. The Team Member will supervise and provide direction for technology applications, communications (voice and data), and computing services at assigned properties. The Manager Technology Field Services will ensure the implementation of technology is aligned with the overall technical vision of the corporation, meets the business goals of the hotels, and streamlines operations while adhering to hardware and software standards.

The Manager Technology Field Services will serve as a technical resource to the property executive team and assist in the escalation of complex IT issues and projects. The Area Manager must effectively communicate with the executive teams of owned and led properties, handle technology-related projects, support and deliver IT Systems and procedures that align with Corporate and Brand IT standards. The Team Member will also review and approve all IT purchase orders and/or invoices, contracts, and budgets as defined by IT procurement and budgeting processes. The Manager Technology Field Services will be responsible for project management of all IT-related functions for new openings and conversions of full-service owned and managed properties, as well as handle an internal organization of IT Managers, staffing levels, and succession planning while encouraging a culture of customer service.

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