Veterans Preferred - IT Business Analyst

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Job description

Military Veterans are Encouraged to Apply.

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Individuals in the Business Analysis role are responsible for serving as a liaison between the business community and the IT organization to enable delivery of digital commerce solutions. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase customer satisfaction, deepen client relationships, and effectively manage customer expectations. Based on breadth and depth of understanding of business needs and processes, they collaborate with developers, architects, analysts and other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. Business Analysis professionals are responsible for proactively identifying technology opportunities that impact corporate business strategies and performance. Business Analysis professionals educate project team members on business unit goals and objectives and educate the business on the value of information technology. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups. Business Analysts must have a solid understanding of the client's existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong leadership, relationship management, interpersonal, negotiation and communication skills are also required. Business Analysts work with business partners within one or more business processes to align technology solutions with business strategies. They support one or more moderately-complex business processes. They serve as a team member.

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
  
• Conducts data gathering and analysis to understand business strategy requirements.
  
• May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
  
• Provides input from a business and IT perspective.
  
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
  
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
  
• May analyze customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.
  
• Documents current business processes and models.
  
• May assist in the business process redesign.
  
• May provide assistance in business case development (i.e., research, data collection).
  
• May develop user test cases and validates test results during testing.
  
• May execute test cases.
  
• May investigate, resolve and escalate problems and develop recommendations for resolution.
  
• Identifies need for technical assistance to help in problem resolution.
  
• Keeps customers informed of problems, issues, and resolutions.
  
• Analyzes performance metrics to ensure customer satisfaction.
  
• May manage customers' expectations.
  
• Ensures IT solutions meet customers' needs.
  
• Coaches and transfers knowledge to less experienced team members.
  

What your background should look like

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.
  
• Typically requires 3-5 years of relevant technical or business work experience.
  
• Requires working knowledge of business operations and systems requirements processes
  
• Working knowledge of IIBA principles and practices
  
• Minimum 3 years relevant technical or business work experience.
  
• Ability to work collaboratively within a team / group setting.
  
• Excellent verbal and written communication skills.
  

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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