Market Manager

ROLE AND RESPONSIBILITIES

Position Summary:

The Market Manager oversees CIBO market retail operations. CIBO Express Gourmet Markets is the upgrade our guests have been waiting for, offering today's traveler on the go, a uniquely curated assortment of readymade provisions. From delicious, fresh, and wholesome foods, to top-line health and beauty solutions, to singular gifts and leading-edge electronics! As a Market Manager, your responsibilities may include crewmember development and training, performance documentation, adequate staffing, adherence to all concepts, policies and procedures, inventory, store facility, and responsibility for tracking revenues and cash accounts.

Responsibilities:

• Ensures responsibility for daily openings and closings as scheduled, as well as completes accurate opening/closing reports

• Adheres to all OTG Operating Procedures and ensure that they are followed by crewmembers

• Communicates regularly and effectively to crew at pre-shift/post-shift crew meetings and on a one-tone basis

• Ensures that all duties and assignments are performed and completed in a timely manner

• Records all deliveries and cross-checks with original purchase orders

• Maintains organization and freshness of stock, and oversees replacements as needed

• Ensures level of freshness and inventory per concept standards, while adhering to budget

• Performs regular stock inventory to account for all stock and submits report to the GM

• Ensures that an end of night report is completed correctly for all transactions

• Ensures that all cash items are balanced and accounted for on a daily basis

• Oversees accuracy of all transactions and voids

• Implements orientation, training, development, and performance management of supervisors and crewmembers

• Maintains weekly staff schedules, ensuring fair distribution of hours to all staff, using the most cost-effective staffing and adhering to staffing budget

• Monitors and ensures that all staff members are punctual and in correct attire

• Addresses staff discipline as required, using OTG company standards and procedures; reports any discipline issues to the GM

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Education:

• Bachelor's Degree in related field is preferred

Qualifications:

• Minimum of 2 to 3 years of supervisory experience in retail/concession/restaurants

• 1 year supervisory experience in similar concept, market, or brand is preferred

• Excellent verbal and written communication skills

OTG Management LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.