CUSTOMER SERVICE REP - PATIENT FINANCIAL SERVICES

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Job description

Overview:
Your Career. Our Company. Together, We Grow.

At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.

As a non-profit system of almost 4000 employees in Carbondale, IL, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.

The Customer Service Rep for Patient Financial Services is responsible for interacting by telephone, with patients, physician office, attorney office, other providers and insurance companies to answer inquiries on claims processing, account status, services provided, coding issues and care issues.

Responsibilities:
Answers telephone inquiries to resolve outstanding interdepartmental or external issues including managing voicemail option within guidelines.

Assist in resolving payment issues.

Accepts, process and report payments on outstanding account balances.

Update patient demographic information.

Provides requested information in a timely manner to the patient/customer request within HIPPA guidelines.

Stays current on completion of work lists and assigned reports and ensures timely completion.

Allows and processes adjustments/discounts per SIH policy for the insured and uninsured.

Stays current on the processes of other areas in order to respond accurately to callers.

Uses Home page and other department tools to respond accurately to callers and refers calls within our guidelines.

Qualifications:
High School diploma or equivalent

Technical Experience- 1 year

Billing and Account Follow-up Experience

Computer proficiency and 10 Key

Typing -minimum 40 wpm

Promotes effective communication skills

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