Applications & Systems Administrator I (Cloud Applications Systems Admin)

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Job description

About The Opportunity We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process! Why Work For Us Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideasall while having fun togetherGrubhub is the place for you! This role, based in Chicago, reports to the Manager of IT Applications and Systems. The Applications & Systems Administrator's primary role will be to enable efficient, effective and compliant delivery of Software as a Service (SaaS) products such as Okta, Google Workspace, Atlassian Product Suite (Jira, Confluence, ServiceDesk), Zendesk, Slack, Dropbox, Box, Zoom, PagerDuty, Adobe Suite and other industry leading products. The Impact You Will Make Responsible for standard configuration, user administration, security, workflow, data management and integrations for applications such as Okta, Slack, Zendesk, Jira and Confluence Manage configuration of new SaaS systems in Okta to streamline delivery of services to the user community. Work with key stakeholders on implementing new SaaS applications with SAML, provisioning, deprovisioning and proper security roles. Lead meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements. Assist in setting up Service Level Agreements (SLAs) and monitor SLA workflows. Create and track ticketing requests, answer technical and application configuration questions as needed. Assist in troubleshooting patch and release management issues with an understanding of third party software integrations. Experience with Apple and Windows desktop OS, server and database technology. Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality. Work with integration teams, licensing managers and stakeholders to develop and analyze requirements for new services. Create and maintain system design documentation for the administration role. Provide training and knowledge transfer to other employees as necessary. Work with the Procurement Team to monitor mission critical application contract expirations and renewals, experience working and negotiating with 3rd party vendors a plus. What You Bring to the Table Bachelor's degree in information technology, or equivalent work experience 2+ years of SaaS application administration and ownership of Enterprise IT applications and tools (example: Zendesk, Atlassian, Slack, Okta, Google, etc) 2+ years of experience configuring SAML, SSO, Automation, Provisioning, De-Provisioning 2+ years of experience managing Okta / an SSO Provider Background and 2 + years of experience in IT Service Desk operations and issue resolution plus, Former experience administering Zendesk and Atlassian products a plus Strong Understanding of PC/Mac operating systems, applications, networks, and hardware Technical knowledge of best of breed SaaS applications (Google Workspace, Zoom, Office365,) Understanding of end user lifecycle management Strong understanding of Active Directory, security groups, etc A willingness and ability to develop expertise in new technologies as needed. Ability to multi-task and manage competing priorities in a fast-paced environment Be self-motivated, self-directed and customer service focused Strong communication skills, including presentation skills and ability to tailor communications for the intended audience. Be able to perform all the tasks that we ask of the Service Desk technicians Be flexible. We're growing and we need to continue to change to help the company grow And Of Course, Perks! Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific). Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities. MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours! Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. Vaccination Requirement: In the event the role you are applying for requires you to report to an office, you must be able to provide proof of full Covid-19 vaccination prior to starting employment. Fully vaccinated is defined as: 2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine. Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .