Communications, Media, and High-Tech (CMT), Industry Leader - Global Salesforce

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Job description

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In more than 42 markets across the US and around the world, Slalom's teams have autonomy to be responsive to the market and do what's right for our teams and clients. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to more than 9,000 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2020 and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 5th largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Job Title: Communications, Media, and High-Tech (CMT), Industry Leader - Global Salesforce

Slalom is seeking a Senior Director of Communications, Media, and High-Tech (CMT) capable of scaling our CMT practice globally. You will partner with our industry selling team and our capability teams to drive the continued growth of our Salesforce business in the CMT sector. This is an exciting opportunity for a results-driven, seasoned thought leader with a proven track record of scaling global communications, media, and high-tech services practices. You should be recognized within the industry as a strategic thought leader with the ability to build high performing teams and provide solution expertise specific to the industry leveraging extensive client experience in the Salesforce ecosystem.

We are looking for a senior industry leader who will be responsible for creating and owning our overall vision, strategy, prioritization, and client offerings for our CMT practice. This includes communications, media, gaming, and high-tech sub-sectors. You are experienced in negotiating complex Salesforce deals, cultivating and nurturing key relationships within Slalom and Salesforce, and passionate about attracting and growing industry specific talent. You are experienced in delivering CMT Salesforce solutions, driving sales cycles, and managing the operations of CMT practices globally.

Responsibilities:

• Accountability for the industry practice, including establishing our point of view and strategic approach to growth for the practice. You will be responsible for delivery quality, sales, recruiting, consulting, and all operational aspects, including:
  • Driving overall growth of the Salesforce CMT practice through a combination of business development, talent management, oversight of delivery work, and thought leadership.
  • Maximizing team performance through an effective team approach that increases productivity and job satisfaction.
  • Managing engagement risk related to CMT projects, project economics including planning and budgeting when there is an industry cloud engagement on a project, defining deliverable content, and confirming buy-in of proposed solutions from top management levels at the client.
  • Ensuring that the entire practice exceeds utilization targets for an emerging practice of 50%+.
• Utilization targets will leverage your executive leadership on engagements and knowledge as the subject matter expert.
• Responsible for the profitability of the Salesforce CMT practice, with revenue target expectations of typically greater than $50+ million for the global practice.
• Identifies, creates, executes, and drives the development of the most appropriate Salesforce offerings related to CMT and industries that drive revenue and pipeline growth.
• Provides oversight and governance of all sold and managed Salesforce CMT projects through practice leadership and establishment of best practices.
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements within their solutions and offerings, partnering with industry sellers.
• Builds and develops relationship/partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across global markets.
• Builds and develops relationships with Salesforce executives, field sales teams, and owns account planning, including key pursuits.
• Develops and supports the creation of case studies and training enablement planning and materials.
• Develops and supports the enhancements for delivery best practices, and where appropriate, builds delivery templates, and white papers.
• Ideates with industry leaders on the best collaborative approach to scaling opportunities, growing teams, and supporting markets.
• Oversees quality assurance of project delivery.
• Manages the appropriate scale of the team to meet market needs and practice needs.

Qualifications:

• 10+ years' communications and media and/or high-tech services expertise and team leadership experience in a large consulting environment
• 5+ years' experience working within the Salesforce ecosystem
• Previous sales, account management, delivery, and consulting experience
• Passionate about communications, media, and technology
• Strong relationships with Salesforce and/or communications, media, and high-tech clients
• Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business
• Strong customer service and interpersonal skills
• Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong people management skills
• Budget and project management experience
• Strong coaching and mentoring experience in a sales leadership capacity
• Excellent collaboration and team-building skills
• Strong process orientation coupled with an ability to work with virtual teams
• Experienced in building relationships with CXOs and business decision makers
• Skilled at leading teams through complex technology solution sales
• Creative and innovative; seen as a visionary in your approach
• Expert verbal and written communication skills
• Expert business operation skills
• Able to travel up to 50% (post-COVID)

Slalom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.