Floral Clerk

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Job description

Floral Clerk

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with the preparation of corsages, flower arrangements, balloons, and set-up of displays and fixtures.
• Inspect and maintain plants by watering, trimming, cleaning and other care as required.
• Understand all varieties of foliage, blooms and fresh cut flowers.
• Cut flowers and foliage to customer's requests using proper tools.
• Inform customers of floral specials.
• Provide customers with fresh products that they have ordered and the correct amount/size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend items to customers to ensure they get the products they want and need.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained.
• Observe scheduled shift operating hours.
• Models excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Follow established procedures for rotation and turnover.
• Follow all established procedures according to floral merchandiser and produce manager.
• Work closely with the produce manager on special events and holidays.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired Previous Job Experience:

• High school diploma or equivalent
• Retail experience
• Floral arrangement, bow tying and some knowledge of plants

Job Type: Part-time

Pay: $15.00 - $15.55 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• work: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No