General Manager

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Property Management

Coordinate all aspects of property management, including the development of effective relationships with JLL Clients and tenants; supervision of staff; general property maintenance; implementation capital improvements and financial reporting and record keeping. The General Manager position is a player / coach - managing the local team and managing properties. Specific responsibilities include the following:

* Tenant Move-ins including the preparation of commencement letters and lease administration
* Act as liaison between tenant and construction management and participate in punch list walk-through and follow-up; coordinate finish selections
* Evaluate annually all service contract requirements and oversee property maintenance contracts
* Coordinate repairs, maintenance and site inspections
* Processing of Accounts Payable
* Collections of Accounts Receivables
* Annual budget preparation
* Monthly variance reports, ensuring accurate data updates of any lease changes Development of a comprehensive capital improvement schedule for each property
* Coordinate operating expense reconciliations with accounting, be knowledgeable of lease provisions
* Supervise property managers, maintenance personnel, administrative personnel and assure superior tenant service

SUPERVISORY RESPONSIBILITIES:

Does this job have supervisory responsibilities? Yes

Are there individuals who also have supervisory responsibilities (subordinate supervisors) that report to this job? Yes

How many subordinate supervisors report to this job? 1-5

What are the names of the departments supervised by this job?

Property Managers, Associate Property Managers, Property Assistants and Maintenance Technicians.

How many employees, in total, report to the subordinate supervisors? 1-5

Are there non-supervisory employees who report directly to this job? Yes

How many employees are directly supervised by this job? 1-5

Employee Management

There is considerable emphasis on this very important job function. Specific responsibilities include the following:

* Develop and maintain positive relationships with your team.
* Work with the team members in accordance with their needs to develop their skills and abilities.
* Implement periodic training for team members.
* On-board new employees.
* Conduct staff meetings and one on one employee meetings on a regular and consistent basis.
* Communicate and commit to the best practices identified in the industrial property management Handbook.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B. A.) from four-year college or university and 5 - 10 years of commercial real estate experience; or equivalent combination of education and experience. Must have a current Real Estate sales license or obtain license within six months of employment.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from tenants, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

REASONING ABILITY:

High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

Microsoft Office; Microsoft Excel; Microsoft Outlook; Yardi Property Management System and other Client based real estate systems.

COMPETENCIES: The following competencies are required to perform the job successfully: Interpersonal skills; oral communication; written communication; teamwork; diversity; integrity and ethics; organizational support; professionalism; quality of work; observance of safety and security procedures; attendance and punctuality; and dependability.

The individual should demonstrate the following additional competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Tenant Service - Manages difficult or emotional tenant situations; Responds promptly to tenant needs; Solicits tenant feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies tenant feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
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