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Network Operations Center Engineer

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Lorien

2021-12-04 07:30:03

Job location Chicago, Illinois, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Responsibilities include:

  • Working in a 24/7/365 environment to monitor and respond to enterprise wide technical operational issues.
  • Investigate and troubleshoot issues with enterprise hardware, Linux operating systems, networking, and application infrastructure
  • Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams
  • Coordinate hardware problems and repairs with the appropriate service partners and vendors
  • Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)
  • Create and update documentation
  • of configuration and troubleshooting procedures to facilitate other team members and departments
  • Support development teams on system deployments and performance optimizations
  • Close daily interaction between other system administrators, DBAs, and developers


Skills:

  • Experience working in either a NOC, Data Center, or Technical Customer Service environment.
  • Proven experience in a 24/7/365 environment responding to real time issues and challenges.
  • Must have strong troubleshooting skills through execution and documenting of resolution
  • 1 to 2 years Linux Server Experience (familiar with performance measurement tools)
  • Family with Data Center type remote hands support including dispatching technicians
  • Familiar with how network, OS, storage, and applications interact in a large-scale environment
  • Familiar with traditional DevOps and large-scale compute environments.
  • Strong documentation skills and ability to communicate clearly and concisely with service partners and vendors
  • Excellent organization skills, project tracking abilities, communications skills, and time management skills
  • Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.)
  • Strong attention to detail
  • Strong Entrepreneurial spirit


Preferred Qualifications:

  • RHCSA, LFCSA, Linux + or equivalent preferred but not required
  • Experience working in a support capacity with Dell (8th gen and newer) rack and blade servers
  • Experience with enterprise operations tools (Zabbix, Salt, Jira, PagerDuty, OpenDCIM) helpful.
  • Experience with Bash, Python, or Perl scripting a plus
  • Experience as a System Administration, NOC Engineer, Data Center technician is a plus.
  • College Degree or equivalent experience

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