New Business Specialist

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Job description

Description

Chubb Workplace Benefits, a Chubb Company is seeking a New Business Specialist to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!

The new business job family roles will be responsible for the retrieval, validation, and processing of all worksite and group benefit enrollment files and manual production submissions. The team will be responsible for accurate processing of new enrollments, routing of benefit changes, and handling of termination notifications.

Responsibilities:

• Retrieve data files from various enrollment platforms and secure server transmissions; validate format and completeness of information received based upon product requirements, and prepare to load into administrative system
• Load test files into the system and approve for submission of the production file.
• Proactively monitor and analyze EDI production files for quality, accuracy, adherence to eligibility/plan design (guaranteed issue amounts), and mapping issues.
• Review state and product compliance requirements, ensure appropriate approvals have been received
• Provide support to field sales, brokers, and employer groups to resolve issues, collect missing information, and ensure accuracy of information received
• Investigate errors that occur on assigned employer groups, research issue and follow through to resolution partnering with internal stakeholders
• Escalate errors and risks as appropriate to bring to resolution and management intervention
• Meet or exceed department established production and quality goals, ensuring service levels are met
• Provide superior customer support to internal and external customers
• Ability to work with large data sets and run simple formula (VLOOKUP and logic functions are a plus)

Qualifications

Skills:

• Exceptional service, critical thinking and problem solving skills
• Excellent written and verbal communication skills
• Must be self-motivated, organized and results oriented
• Ability to thrive in a fast-paced, challenging and collaborative sales-driven environment
• Excellent interpersonal skills, ability to develop strong working relationships with other departments, clients and external vendors
• Strong MS Office Suite knowledge, namely MS Excel required
• Must be proficient in MS Office Software, especially Excel, with the ability to use functions including VLOOKUP

Experience/Education:

• Bachelor's Degree or 3 years of equivalent work experience
• Experience in insurance industry preferred

OUR BENEFITS

As a Chubb Workplace Benefits corporate employee you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb Workplace Benefits is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUT CHUBB WORKPLACE BENEFITS

Chubb Workplace Benefits prides ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations. With proven experience, innovative products and exceptional services backed by the strength of a global industry leader. It all adds up to thecertainty you need in a workplace benefit partner.

We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.