Project Manager - Property Operations

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Job description

Project Manager - Property Operations

This Project Manager opportunity is part of EQR's corporate Property Operations team and is responsible for the contract management and vendor negotiations for both existing and new programs, primarily in the "services" category. This may include everything from concierge to trash to landscaping and more! Under the direction of the Senior Manager, Procurement, the Project Manager will be focused on improving the value and effectiveness of Equity's outsourced services and products by working closely with all levels of Equity management and with property and facilities services personnel. This will be accomplished through detailed quantitative analysis, opportunity evaluation, program implementation and start-up, vendor management and issue resolution, as well as the ongoing measurement, tracking, and communication of results.

WHO YOU ARE:

• Knowledgeable. Your background includes a combination of procurement, sourcing or project management, skills that you've built through both educational and professional experiences. You're comfortable with vendor negotiations, contract reviews, and making strategic recommendations to go-forward business plans. You are a strong Microsoft Excel user and know how to leverage its extensive capabilities, whether it be to analyze data, evaluate trends, or problem solve to achieve effective results.
• Organized and Accountable. You might like lists and checking things off. You take great notes and know how to prioritize competing projects and tasks to make the biggest impact. You ask lots of clarifying questions so that you can deliver on expectations.
• Flexible and Adaptable. You enjoy managing a lot of things at once and you don't mind jumping from one topic to the next. You are comfortable living in the grey and embrace change. You don't get stressed easily when there is more to do than time allows - you like the challenge!
• Talking is fun and writing is cool, too. Your writing and speaking skills are clear and effective, helping you connect well with others at all levels of the organization. You consistently know how to organize your communication concisely in order to successfully get your message across. To help effectively convey your analysis, findings, and results, you take pride in creating effective and aesthetically pleasing charts and graphs.
• People Person and Collaborator. You like people and being part of a team. You enjoy working with vendors, customers, and teammates alike. You like building relationships and appreciate the value that everyone brings to the table.
• Strategist. You like to balance the big picture with the details to come up with the best strategy. You're constantly thinking about how we can do it better and you love the art of figuring things out. You also like to plan with the right partners prior to taking action to ensure you are making the right move and have support from key stakeholders.

WHAT YOU'LL DO:

• Develops and administers processes for the implementation, stabilization, monitoring, ongoing evaluation, and general management of products and services.
• Manages projects by elaborating project scope, establishing priorities and timeliness, and ensuring that these timelines are adhered to.
• Makes day-to-day decisions concerning contract administration keeping in mind the nuances and details of key services.
• Manages large quantities of data and performs detailed quantitative analysis; presents results of analysis clearly and concisely in high-impact visual formats in order to make recommendations for further improvement of procurement initiatives.
• Develops rapport and works closely with field services personnel to proactively identify and resolve contract service issues.
• Provides excellent internal customer service .
• Develops and maintains vendor relationships ; objectively evaluates vendor performance.
• Utilizes project management methodologies, tools, software and other resources to maximize efficiency.
• Support special projects, as needed.

REQUIREMENTS & PREVIOUS EXPERIENCE:

• A Bachelor's degree is required, with an emphasis in business or related field.
• 3-5 years experience in procurement, business process, and/or project management; a plus for experience with services (i.e. cleaning, concierge, landscaping, trash, etc.) and/or residential property management.
• Familiarity with procurement of products and services (e.g. request for proposal process, performance specifications, proposal evaluation, and vendor negotiations, and contract execution).
• Good interpersonal skills, with a demonstrated ability to advise, influence, and educate others.
• Excellent communication and dispute resolution skills, strong customer service focus.
• Willingness to challenge the status quo and take educated risks.
• Demonstrated ability to handle numerous projects and tasks simultaneously.
• Proficiency with technology, including Microsoft Office (i.e. Word, Excel, etc.) and Google Apps for Business.
• Motivated to succeed with the capacity to assume increasing responsibility.
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