Property Manager

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Job description

Job Overview:

To provide first rate service to all residential tenants by diligently responding to tenant needs and appropriately corresponding with tenants, office staff, managers, and ownership. By doing so the On-Site Property Manager helps ownership preserve and increase the value of their real estate investment.

The On-Site Property Manager is responsible for managing the day-to-day operations of the property, including collecting rent, assuring leases are signed, resolving disputes, monitoring agreements, reporting financials, being responsive, and ensuring the property is in good working order.

Primary Responsibilities:

Tenant Relations:

• Enforce terms of rental agreements, resolve tenant complaints, maintain collections and delinquencies, and if necessary, oversee eviction proceedings.
• Oversees and coordinates tenant move-ins, move-outs, and renewals of residents.
• Communicates and builds relationships with tenants.
• Provides timely, attentive, upbeat service to residents, making sure their needs are met or explained in a manner that reflects positively on the company or business.
• Oversees rental collections for both residential and if applicable, commercial tenants.

Facilities Management:

• Regularly inspect property to ensure it is in good working order; common areas are clean and well maintained, and the building meets requirements.
• Work with maintenance supervisor/chief engineer on collection of vendor updates and new bids from contractors.
• Coordinate with maintenance to schedule repairs and resolve emergency maintenance issues in a timely manner.
• Coordinate with contractors to assess problems and make needed repairs.
• Assist in coordination and follow-up of maintenance special projects assigned by Regional Property Manager or management.
• Inspects vacant units as needed to verify apartment is market ready to lease.

Financial Reporting

• Coordinate with bookkeeper/accountant to prepare income and expense statements and maintain financial records for property owner.
• Approve, and resolve payments and invoices.
• Accomplish financial objectives by collecting rents, processing payables, forecasting requirements, managing annual budget, and analyzing variances.
• Prepare weekly and monthly financial reports.

Owner Relations:

• Participates in property status calls or meetings with owner.
• Works with all upper management to discuss portfolio and gain insights for performance.
• Establish and maintain open dialogue with Regional Property Manager on vacancies, tenants, physical condition of property, and financial issues.
• Ensures compliance and organization of owner(s) and management agreement with utility companies.

Employee Relations

· Manage, train and counsel onsite staff effectively.

Other Duties:

• Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency.
• Ensure compliance with Peak Properties company policy, as well as federal and local regulations.
• Attend Peak meetings and/or connect with other Peak employees to share best practices.
• Additional duties as assigned by Management.

Qualifications:

• Bachelor's degree in business administration, finance, real estate, construction management or vocational real estate training preferred.
• Knowledge and strong interest in real estate and property management.
• Demonstrated ability to work independently.
• Demonstrated ability to self-manage emotion and build strong relationships with customers, Peak employees, and vendors.
• Positive attitude, goal-oriented, attention to detail, strong follow up and self-motivated.
• Patient, honest, forthright, responsive and highly organized.
• Demonstrates sound judgment and discernment as to what issues to resolve independently and which issues to elevate. Ability to ask for help when needed.
• Familiar with applicable local, state, and federal laws and regulations.
• Ability to handle large volume of emails and phone calls.
• Strong interpersonal & business communication skills.
• Basic knowledge of building maintenance preferred.
• Competence with and/or desire to learn and use systems/tools (Yardi, Excel).
• Computer proficiency in Microsoft Office (Excel, Word, Outlook).
• Knowledge of financial reporting.

Availability and Work Hours:

• Must be available to handle requests as needed outside of normal business hours.
• Ability to access emails on weekends and be available to resolve issues as needed.