Senior Associate, Enterprise Strategy & Operations

---

Job description

DoorDash is looking for a Senior Associate to help develop the best in class experience for Enterprise merchants. The Enterprise Strategy & Operations team is focused on enhancing the merchant experience by providing a seamless onboarding, menu, marketing and account management experience and building the foundation for our sales and account management teams to continue to scale. In this role, specifically, you will work to ensure that our Enterprise merchants receive a high-quality experience across all components of the sales lifecycle. DoorDash is in need of an experienced, data-driven operator to accelerate our growth in the Enterprise space. This will include partnering cross functionally with marketing, sales, operations, finance, legal, product and our senior leadership team to identify growth opportunities, analyze the trade-offs and execute the solution across the Enterprise organization. The position will require relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools, processes and strategy required to achieve them. In this role you'll have the rare opportunity to help define and lead some of the most impactful initiatives we undertake as a company.
What You'll Do

• Strategize - Devise and execute process improvements to enhance sales productivity and partner management for our most valuable merchant partners
• Collaborate - Work cross functionally with our internal business partners to support best in class performance for our merchants
• Analyze - Build models or use SQL to evaluate the economics, value, and opportunity costs of strategic initiatives and their impact to growth, revenue and business objectives
• Influence - Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the internal tools being built for our sales and partner management teams
• Scale - Document and train internal teams on new processes and refine these on an ongoing basis

About you

• You are an empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutions

• You are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact
• You are a strong business thinker, able to use 'first principles' to solve challenging business problems at their root level
• You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy
• You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
• You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
• You are an owner, always looking for opportunities to learn and better your work product
• You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
• You are highly communicative and proactive in working with the team and cross-functional partners
• You are an empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutions
• You are entrepreneurial; you have a bias towards action, an ownership mentality, and are able to thrive in a fast-paced, constantly changing work environment
• You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy
• You are naturally curious. You always look for ways to innovate and improve and want to share the vision and direction of the company
• You are gritty. You roll up your sleeves and do whatever it takes to make things successful
• You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
• You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
• You are an owner, always looking for opportunities to learn and better your work product
• You are highly communicative and proactive in working with the team and cross-functional partners
• You are a problem solver with a positive attitude. You enjoy diagnosing issues and developing creative approaches to solve challenges.

What We're Looking For

• You have 3+ years of experience in a project management or operations role.
• BA/BS degree in business or related field
• Strong written/verbal communications and presentation skills
• Strong project management and operational management skills
• Strong excel and data analysis skills
• You have a positive attitude and are a problem-solver. You enjoy diagnosing issues and developing creative approaches to solve challenges.
• You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability.
• You are comfortable working in fast-paced and demanding environments.
• You are eager to set and achieve your goals.
• You are organized and meticulous with impeccable communication and presentation skills.
• Experience with CRM systems, including Salesforce and Data Loader, and Google Suite.
• You're naturally curious - You always look for ways to innovate and improve and want to shape the vision and direction of the company
• You're gritty - You roll up your sleeves and do whatever it takes to make things successful

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We offer great compensation packages and comprehensive health benefits.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website , the DoorDash blog, the DoorDash Engineering blog , and the DoorDash Careers page .
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx..... click apply for full job details