Global Salesforce / Sales Cloud Business Analyst or Product Manager-Global

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Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Global Salesforce / Sales Cloud Senior Business Analyst or Product Manager

Baxter International - Medical Devices

Deerfield, IL (Flexible/Hybrid Work Arrangements Available) OR Remote/Work from Home (US)

The budgeted midpoint of the salary range for this position is $120,000.00; in addition, there is an annual bonus opportunity.

Do you have 3+ years of experience with the implementation of Salesforce Sales Cloud, or similar Enterprise CRM Software (e.g., Oracle, Microsoft Dynamics, etc.) for Sales teams?

Role Description:

• As a key member of our Global Commercial IT team, Product Manager specializing in continuous process systems improvement, focused on Sales processes on our global CRM system - Salesforce Sales Cloud.
• Serve as a Senior Business Analyst, partnering with product owners to realize roadmap items.
• As owners of their product area, Product Managers are focused on long-/short-term product vision harmonizing internal business partners' interests with IT delivery, representing the product to the stakeholders.
• Work closely with internal business partners and internal/external delivery partners to develop/ execute a roadmap of solutions needed to support key business processes.
• Working closely with our internal business partners, the Product Manager along with the Product Owner, then prioritizes the request backlog/translates requirements into user stories for the scrum teams.
• As a global role, will require an overlap of local business hours and business hours in the Americas, Europe, and APAC.

Responsibilities

• Partner with regional and global business (our internal customer) and IT representatives at all levels of the organization to assess business needs and establish the product vision; initiate, prioritize, refine, and drive appropriate and innovative technology solutions; establish product roadmap.
• Effectively negotiate work scope with our business partners to align on objectives around time to market, effort, and scope. Manage and communicate trade-off decisions between scope and schedule. Manage delivery expectations with the business.
• Act as a hands-on analyst delivering as-is and to-be process flows and requirements documents.
• Establish, manage, and/or give input to project charters, plans, estimates/budget needs.
• Provide regular status updates to program management and the business.
• Create, prioritize, and groom a backlog of well-formed stories representing the needs and priorities of the business, for implementation by the internal or external scrum team(s).
• Prepare RFPs, participate in vendor presentations, review, and selection.
• Work directly with internal or external scrum teams on planning and execution of their work.
• Identify, manage, and communicate dependencies between internal and external teams, and systems.
• Anticipate blockers, conflicts, and obstacles, and escalate appropriately to solve.
• Communicate delivery scope, status, and questions back to business.
• Act as the subject-matter expert for your product area.
• Communicate effectively and appropriately with business and technical peers (written and verbal).
• Work comfortably with stakeholders at all levels of the organization, including senior leadership.
• Review technical solutions for compliance to business process and objectives, as well as IT standards.
• Perform some Product Owner responsibilities as needed.
• Work proactively on business issues and resolve them in a timely manner.

Experience/Skills Required

• 3+ years of experience with the implementation of Salesforce Sales Cloud, or similar Enterprise CRM Software (e.g., Oracle, Microsoft Dynamics, etc.) for Sales teams.
• 5+ years of business analysis experience and implementing IT solutions, preferably in enterprise level implementations and solutions for global healthcare companies.
• Experience with SAFe and/or Agile/SCRUM techniques.
• Excellent team player with demonstrated ability to work with virtual and globally distributed cross-functional, internal, and external team teams.
• Excellent spoken and written communication as well as receptive listening skills, with the ability to effectively present complex ideas in a clear, concise fashion to technical and non-technical audiences, including senior management.
• Demonstrated ability to influence decisions and recommendations on technology strategies.
• Demonstrated ability to solve complex business problems.
• Strong business acumen and solution delivery expertise.
• Must be able to define, shape, and drive projects to completion while effectively collaborating with others.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques.
• Requires limited direction.
• Ability to learn quickly in a dynamic environment.
• Ability to work with deadlines and in a fast-paced environment
• Bachelor's degree, preferably in Information Technology
• Preferably Salesforce.com Sales Cloud certified.
• Preference for Design Thinking knowledge or experience.

Benefits

A critical component of our company's vision is to be a best place to work. As part of this commitment, we provide our employees with comprehensive compensation and benefits.

• Medical, Dental, Vision, and Life Insurance coverage immediately upon hire
• Paid Time Off and Paid Holidays
• Retirement Savings - Choose from pre-tax and/or Roth after-tax savings; Baxter matches 3.5 percent on your first 4 percent of contributions and provides a non-matching contribution of 3 percent of eligible pay each year
• Employee Stock Purchase Program - Purchase Baxter common stock each month at a 15 percent discount through payroll deductions with no brokerage fees
• Paid Parental Leave
• Pre-Tax Commuter Benefits
• Educational Assistance Program
• - Global health and wellness program with access to resources and benefits to help focus on staying well through education and prevention, taking action to make healthy changes, and dealing with chronic or acute conditions
• Business Resource Groups - Employee-run affinity groups that drive multi-cultural awareness and engagement at Baxter; provides a forum for employees to share knowledge, ideas, and personal experiences

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
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Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.