Remote Business Analyst

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Job description

Business Analyst Opportunity

Apex Systems, the Nation's 2nd largest Technical Staffing and Services Firm, has an opening for a Business Analyst at a global leader in retail pharmacy for 12-month contract with the opportunity for extension or conversion.

*If you are interested in this role, please email your resume and availability for a phone conversation to Emily Gilbert, !*

Overview of the team and role:

The teams' primary responsibility is the automation and routing of inbound calls to retail sites and centralized call centers - day-to-day includes completing routing service request. Additionally, this BA will be responsible for new demand intake: gathering business requirements and writing user stories, writing UAT test plans / testing new call flows, and communicating with stakeholders.

TOP must-have skills you're looking for?

• Experience collecting business requirements and drafting related documentation
• Familiarity with Agile Scrum methodology
• Experience with phone systems

TOP Nice-to-Have skills?

• Spanish speaker
• Jira and Teams familiarity
• Best candidate will have worked on large scale contact center technology project previously
• Experience with Natural Language Processing a plus

About Apex Systems:

• Apex offers a number of resources to our contractors including:
  • Training and Development programs - We have a webinar series with global experts who deliver 3-4 technical and leadership webinars a month around hot topics/technologies such as Agile, DevOps, Angular, Node, React, JavaScript, .NET Core, Java 8/9, Redux, Ansible, Kubernetes, etc. Many of these webinars are worth certification credits for major certifying bodies such as PMI, IIBA, and CompTIA (i.e. PDU, CDU, and CEU credits). We can also provide a technical training license (eligibility required)
  • Benefits - Health, Dental, Vision, 401K, and Employee Stock Purchase Program
  • Strong Support Network - A network of Recruiters, Support Services, and Contractor Care Representatives are here to help our contractors succeed. We have a job portal which has all of our job openings with our 1,200+ clients. We also have off-boarding/end of assignment resources to help you during the transition when you're wrapping up, including a Career Coaching Program and 15+ Career Readiness workshops for job seekers
  • Awards - Apex is a proud recipient of the Best of Staffing awards for both Client Satisfaction and Contractor Satisfaction

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . - provided by Dice