Donor Engagement Coordinator

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Job description

Job Title: Donor Engagement Coordinator

Area: The Rotary Foundation, Polio & Philanthropy

Reports to: Donor Engagement Manager

Classification: Non-Exempt

Location: Evanston, IL

(Currently working remote but will return to office - must be willing to relocate or currently live in the Chicagoland area)

Organization Overview

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary's clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit .

Rotary's Commitment to Diversity

As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.

General Overview

This position supports the Donor Engagement team, responsible for strategically developing and distributing global philanthropic communications in support of The Rotary Foundation. The Donor Engagement Coordinator is essential to the success of the team by providing excellent customer service and support of our global donor base, collaborating with multiple departments to identify donor contribution information, manage our Annual Fund inbox, administer our Corporate Matching Gifts Program, create and distribute monthly donor thank you emails, and actively keep our communication production calendar updated with current project management status reviews.

This role will assist with donor communication analysis, take on additional research and publication projects relating to the team's philanthropic communication strategy, help administer peer-to-peer fundraising initiatives, and provide team administrative support. Your contributions will help increase donor engagement to meet our financial goals which will ultimately help strengthen communities around the world.

You Will Have

* Bachelor's degree (or equivalent)
* 3 years' experience in non-profit fund development
* 2 years' experience in fundraising and stewardship communications
* Advanced experience with Microsoft Office, social media channels, and donor management platforms including Raiser's Edge, Oracle, NetFORUM, Business Intelligence, and mass email platforms such as Adestra
* Ability to create dynamic presentations as needed to help promote Annual Giving
* Exceptional attention to detail, project management, and committed to providing professional, high quality customer service to donors and volunteers at all levels
* Ability to work both independently and collaboratively with a team to meet deadlines
* Proficient with data manipulation, analysis and communicating information concisely
* Able to multitask, identify areas for improvement, and exceed goals in a timely fashion

You Are Good At

* Identifying data trends and utilizing results for proactive solutions
* Project management and prioritization of simultaneous deadlines
* Finding solutions to detailed, complex projects
* Collaborating with multiple teams to achieve a shared goal
* Written and oral communication

You Are Open To

* Taking on new, unexpected projects
* Acquiring new technology skills as new fundraising platforms become available
* Occasional travel to Rotary events to promote The Rotary Foundation

You Will Be Responsible For

Manage our Annual Fund Inbox

* Provide excellent customer service and support by answering email inquiries from our members, donors, and prospective donors
* Triage inquiries that may need to go to another team
* Respond and track responses received from mass email communications sent out by the Donor Engagement team

Administer our Corporate Matching Gifts program

* Confirm matching gift requests and collaborate with Accounts Receivable on gift details
* Create and distribute quarterly thank you emails to Corporate Matching Gift participants
* Analyze program results and track trends to contribute to overall fundraising goals

Manage Donor Engagement Communication Calendar Updates

* Assist in transferring updates to the Polio and Philanthropy communication calendar
* Help team organize over 90 philanthropic communication campaigns
* Inform Polio and Philanthropy Project Specialist of major initiatives to share with staff

Provide overall Annual Fund and Leadership Giving Administrative Support

* Assist with publication management and the creation or presentations as needed
* Coordinate meetings, take notes, and distribute action items
* Maintain internal portal and team pages

Monthly Donor Thank You Emails

* Create and distribute monthly donor thank you emails
* Analyze donor lists, summarize results, and recommend future updates
* Target current donors and the global Rotary volunteer structure with meaningful stewardship communications

Leadership Attributes

* Engagement: Foster relationships by hearing, recognizing, and valuing others.
* Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
* Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
* Accountability: Have a clear sense of ownership and take personal responsibility for actions.
* Adaptability: Respond to changes willingly and recognize when to adjust based on the situation.

Why work for Rotary?

* Generous medical, dental, and vision benefits package
* Progressive 401k matching contributions
* Above market and generous paid time off package
* Tuition reimbursement
* Professional development opportunities
* On-site cafeteria and coffee bar with special pricing for Rotary employees
* Flextime-several different work schedules to choose from
* Close to CTA, Metra, a variety of stores, and many food options