Customer Care Agent- Account Support

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Job description

Customer Care Agent

Technical Support

100% remote, Central Time Zone

Start Date: January 3rd, 2022

End Date: May TBD, 2022

What Makes for Success?

A successful person in this role will have thick skin with the ability to handle difficult conversations. This position is great for those who:

• College/Highschool graduates and looking for high-level, professional work experience.
• Business-minded professionals, who love customer service and call center environments.
• Are looking for their first job in IT, great for aspiring Help Desk and Service Desk Analysts.

Description:

As a 100% remote Customer Care Agent, you will play an important role in delivering a positive experience that unlocks tax

advantages for customers. You will use customer service and technical expertise to resolve account and basic IT issues.

• You will provide support through phone and email, providing a positive customer experience.
• The scope of product technical support includes navigation, connectivity, compatibility, usability, and general product knowledge.
• Ability to operate multiple system applications and screens at the same time.
• The capability of utilizing resources provided for quick issue resolution.
• Troubleshoot and resolve customer inquiries utilizing defined processes and procedures.
• Use the equipment and applications provided to interact with customers.
• Knowledge and work experience with browser-based applications is a plus.
• Experience with Online Tax Software

Technical Skills You Will Use

Technical Help Desk, Phone Support, Email Support, Windows, Software, Troubleshooting

Additional Skills & Qualifications:

• Exceptional communication and interpersonal skills are essential.
• Call Center Experience-nice to have
• 2+ years of experience with Internet browsers & Microsoft Windows operating systems - preferred.
• Ability to work effectively within a team environment to accomplish goals.
• Ability to work well under pressure and meet deadlines with minimal direction.
• Excellent written and verbal communication skills.
• Strong organizational/time management skills and multi-tasking abilities.
• Typing skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.