Senior Inside Solution Architect - Hybrid Infrastructure

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Job description

The Sr. Inside Solution Architectsupports Account Managers by assisting them in the sale of solutions. The Sr. Inside Solution Architectbuilds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them. The Sr. Inside Solution Architect develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. The Sr. Inside Solution Architectis expected to be subject matter expert in multiple families. Key Areas of Responsibility. Technology Leadership: Educates Account Managers by conducting short training classes onproducts: Explains the features, benefits, and technical specifications of new secondary, emerging and complementary products and solutions. Explains conceptually how secondary and emerging/add-on products and solutions are installed and implemented for customers. Designs solutions for secondary and emerging/complementary products and solutions. Expert level knowledge of multiple categories inclusive of vertical specific needs. Readily shares lessons learned and technical knowledge with other Inside Solution Architects and Account Managers regarding primary, secondary, emerging, and complementary products and solutions. Answers questions and assists less experienced team members on using the tools of the job. Keeps abreast of changes and trends. Attain role level certifications. Sales Support: Consults with customers and partners to architect solutions. Follows up and responds to questions regarding registrations and closed deals, and escalation needs. Monitors and renews service maintenance contracts. Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold. Registers and manages customer proposals in partner registration systems. Produces quotes and BOMs. Creates quotes for high priority RFPs and/or assists with RFP content. Produces sales forecast reports. Reviews quotes and orders for accuracy. Sales: Discusses solutions at a conceptual level with customers and potential customers: Explains the solutions features and benefits. Recommends and influences the client to include services that complement hardware/software proposals. Explains the financial metrics that the solution achieves and use various tools to calculate the ROI for the customer. Guides customers in their decision making (compares and contrasts) primary, secondary, emerging, and complementary technologies. Leads CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g. WebEx, Lync) and in person. Explores additional sales opportunities through new service maintenance contracts and renewals. Negotiates pricing with partners and customers. Routinely collaborates with Partners and Account Managers to drive mapped opportunities, fine tune strategies and approaches to exceed joint sales goals. Develops detailed Territory Plan to manage their business. Regularly engages with key customers to build and nurture a trusted advisor relationship. Develops a strategy collaboratively with the customer and account manager. Minimum Qualifications: Associate's Degree or equivalent work experience. 2-yr experience as ISA or 3-year minimum equivalent experience. Other Required Qualifications: Proficient in Microsoft office applications. Ability to travel up to 20% of the time. Proven success and experience selling technologies solutions and services. Knowledge and proven success of engaging and working with sales teams. Ability to execute on territory goals and metrics. Ability to adapt and change to the business needs of the practice and team coverage model. Strong interpersonal and presentation skills, including consulting skills. Strong oral and written communication skills. Strong passion for learning and teaching others. Proven group presentations skills. Motivated and self-starting. Ability to think creatively and come up with proactive ideas that will increase sales. Strong problem solving skills. Must be able to communicate effectively and in a constructive manner with management, peers and coworkers. Preferred Qualifications: Bachelor's Degree. Proven success and experience selling technologies solutions and services to small business, enterprise or global customers. Technical Accreditations and/or Certifications: Active accreditation from leading partners. Successfully completed ISA accreditations. COVID-19 Update: CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community. CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.