Collections Representative

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Job description

Collections Specialist

The Collections Specialists will facilitate the collection of delinquent accounts. Is responsible for initiating calls with delinquent customers by phone, mail, or personal visit to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records

Duties/Responsibilities:

• Requests and pursues payment on delinquent accounts via communication with the account holder.
• Follows established guidelines to review and update account status.
• Maintains log of payment promises and pertinent account details, schedules follow-up communication with the account holder.
• Monitors accounts receivable and cash receipt reports.
• Handling 30,60, 90,120+ day delinquencies with clients/vendors.

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate with account holders in a courteous manner.
• Proficient with Microsoft Office Suite (Intermediate in Excel)
• SAP Software would be a plus
• Strong data entry skills

Education and Experience:

• High school diploma or equivalent required.
• Associate degree in Accounting would be preferred but not mandatory
• 4+ years of related experience in a credit/ collections position. (Commercial collections is preferred)